Chelsea Stockton
Madison,United States
Summary
Highly-qualified Operations Specialist successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity.
Overview
23
23
years of professional experience
Work History
Regional Operations Coordinator
Spectrum
Madison, United States
08.2014 - Current
- used national tools and processes to provide 24/7 incident management to our vast hybrid-fiber coaxial plant network.
- monitored plant performance for optimal service delivery to our valued customers. Inside/Outside plant.
- dispatched maintenance teams to repair outages or located impairments to help customers to get back online for their services such as: phone/internet/cable
- ability to use tools to effectively troubleshoot basic HFC related issues by using Hybrid Fiber Coaxial (HFC) network concepts, DOCSIS and end-user support principles.
- Strong communication, adaptable, quick learner and team player
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.s
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Emergency Dispatcher
City of Sun Prairie Sun Prairie Police
Sun Prairie, United States
04.2001 - 04.2014
- Monitored multiple radio frequencies, maintained contact with police officers in the field and dispatched appropriate personnel to respond to situations.
- Received and evaluated emergency calls from the public; determined the nature of the call and provided necessary instructions using CIB/NCIC TIME SYSTEM, word, excel and outlook along with CAD system software.
- Provided medical instruction over the telephone while using EMD (Emergency Medical Dispatching) awaiting paramedics or ambulance arrival.
- Interpreted complex data quickly in order to assess situations accurately and respond appropriately.
- Operated a variety of communication equipment such as computers, telephones, radios and other related technology.
- Prioritized calls based on severity level in order to ensure that those requiring immediate attention were addressed first.
- Certified in CPR to provide First Point of Contact emergency assistance to callers.
- Dispatched calls to various law enforcement agencies including Sun Prairie Police, fire and EMS medical response personnel depending on individual call situations.
Education
National Crime Information Center NCIC -
08.2014
Crisis Management Crisis Intervention -
08.2014
Advanced certification TIME system CIB -
04.2014
CPR & AED Certification -
Sun Prairie Fire Department - Heartsaver
04.2014
Some College (No Degree) - Criminal Justice
UW Whitewater
Whitewater, WI08.1996
Associate of Arts - General Studies
Suny Buffalo State College
Buffalo, NY08.1995
Some College (No Degree) - General Studies
Madison Area Technical College
Madison, WI08.1995
Bachelor of Arts - Human Services
Upper Iowa University
Madison, WI08.1993
Skills
- Experienced
- Expert
- Operations Management
- Customer Relations
- Quality Assurance
- Dispatching
- Emergency medical dispatching
- Interpersonal Communication
- Google Drive
- Problem-Solving
- Microsoft Office
- Analytical Thinking
Timeline
Regional Operations Coordinator
Spectrum
08.2014 - Current
Emergency Dispatcher
City of Sun Prairie Sun Prairie Police
04.2001 - 04.2014
National Crime Information Center NCIC -
Crisis Management Crisis Intervention -
Advanced certification TIME system CIB -
CPR & AED Certification -
Sun Prairie Fire Department - Heartsaver
Some College (No Degree) - Criminal Justice
UW Whitewater
Associate of Arts - General Studies
Suny Buffalo State College
Some College (No Degree) - General Studies
Madison Area Technical College
Bachelor of Arts - Human Services
Upper Iowa University
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