As a dedicated professional with 20 years of experience at Charter Communications, I have developed a comprehensive understanding of the cable industry. I began my career in the field, working closely with maintenance technicians, mapping plant infrastructure, and diagnosing complex issues to troubleshoot core products effectively. Over time, this hands-on expertise evolved into a broader operational role at the Regional Operations Center, providing me with valuable insights into both the technical and business sides of the industry. I am highly motivated, energetic, and committed to excelling in every task while continuously seeking opportunities to expand my skill set.
As a ROC Specialist, I provide 24/7 incident management for our hybrid-fiber coaxial network, ensuring high-quality service. I monitor network performance, coordinate with maintenance teams, and quickly dispatch field crews to resolve outages, aiming to restore service efficiently and minimize disruptions for our customers.
My goal was to provide subscribers with reliable internet and phone support, ensuring their confidence and satisfaction. I’m committed to fast troubleshooting, optimizing performance, and delivering a positive experience by collaborating with teams and using advanced tools to keep customers connected and informed.
Strong Communication Skills
Ability to work in a team setting
Multi Tasking
Ability to Work Under Pressure
Computer Skills
Microsoft Excel
Thank you for considering my application. I am eager to take the next steps and confident that my experience, loyalty, and determination will allow me to contribute effectively to Spectrum. I appreciate your time and look forward to discussing how I can support the company’s continued success.