Summary
Overview
Work History
Education
Skills
APPLICATIONS/SOFTWARE
Timeline
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Barbara M

Lakewood,CA

Summary

Proven leader in operational efficiency, significantly enhancing service quality across Spectrum's West region, including Hawaii. Expert in fostering collaborative environments and driving standards compliance, with a keen ability to work autonomously. Demonstrates exceptional PC skills and customer service, ensuring meticulous attention to detail and a results-driven approach in every project undertaken. Dedicated 30 year employee in the cable industry.

Overview

6
6
years of professional experience

Work History

Regional Operations Coordinator

Spectrum
11.2019 - Current
  • Tracked and managed hundreds of outage events, LOR , Enterprise events and all impairments across Spectrums West region including Hawaii.
  • Helps to drive continuity, standards and compliance company's Preventive Maintenance Plan amongst field engineers, technicians and construction
  • Implemented standardized procedures for consistent service quality across all regional locations.
  • Improved regional operational efficiency by streamlining processes and implementing best practices.
  • Assisted with training Front line and Supervisors as well as cross training Managers and DFE's with day-to-day ROC responsibilities.

Fiber Coordinator

Spectrum
01.2018 - 11.2019
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Trained Commercial Fiber Coordinator .
  • Helped facilitate the way Enterprise responds to ETS,NOC and Project Managers requests via email.
  • Assisted with the transition of taking over On Call for the Hawaii System.
  • Created cross training documents for Managed Wifi Accounts as well as creation of CRQ's for planned OSP work.

Education

Certificate - ROC Fundamentals

NCTI
01.2020

Certificate - School Surveillance

American Academy of Protective Training
East Los Angeles CA
03.2018

Skills

  • Work with little to no supervision
  • Demonstrate excellent customer service skills
  • PC skills and numerous software and applications
  • Results-oriented
  • Ability to read maps
  • Quick Learner
  • Verbal and Written Communication
  • Meticulous attention to detail
  • Dedicated team player
  • Self-directed
  • Client Focused
  • File/records maintenance

APPLICATIONS/SOFTWARE

  • CSG
  • Magellan
  • Continuity
  • ACSR
  • Granite
  • Jira
  • Lighthouse
  • Remedy
  • Scope
  • Path Trak
  • Bat Stat
  • Microsoft Word
  • Micorsoft Excel
  • Microsoft Power Point


Timeline

Regional Operations Coordinator

Spectrum
11.2019 - Current

Fiber Coordinator

Spectrum
01.2018 - 11.2019

Certificate - ROC Fundamentals

NCTI

Certificate - School Surveillance

American Academy of Protective Training

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Barbara M