Chelsea Stockton
Madison,WI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Regional Operations Coordinator
Spectrum
Madison, WI
08.2014 - Current
- Performs complex troubleshooting, analysis, triangulation and correlation of HFC network impairments and outage events in accordance with the Regional Operations Center (ROC) Playbook and supports others performing this function.
- Communicates and escalates issues and concerns pertaining to events and maintenances.
- Escalates issues outside of the ROC and collaborate with others to resolve software and hardware issues.
- Responsible for routing and supporting Maintenance Techs and supports others performing this function.
- Creates SROs for all activities routed to a maintenance technician either through automation or manually including activities that may be ticketed in another system such as Remedy or any other ticketing process and supports others performing this function.
- Ensures Change Management process is compliant with Company guidelines, including the generation of daily, weekly, and monthly reporting on HFC change management activities and participation in Change calls. Involved in Change de-confliction process.
- Responsible for Pre/Post snapshots, E911 checks for all network interruptions and validation of service restoration for large fiber event changes.
911 Emergency Dispatcher
Sun Prairie Police
Sun Prairie, WI
04.2001 - 04.2014
- Monitored multiple radio frequencies simultaneously while entering data into computer system.
- Maintained contact with field units via radio, providing directions and assistance as needed.
- Utilized mapping software programs to plot locations of incidents quickly and accurately.
- Coordinated responses between multiple law enforcement agencies when necessary during multi-jurisdictional incidents.
- Received incoming calls from the public and determined the nature of the emergency.
- Performed quality assurance checks on recordings of 911 calls as required by department guidelines.
- Used radio, telephone and computer system to update first responders with new information.
Education
Bachelor of Arts - Human Services
Upper Iowa University
Madison, WI08-1998
Associate of Arts - General Studies
Madison College
Madison, WI08-1995
Some College (No Degree) - General Studies
Uw Whitewater
Whitewater, WISome College (No Degree) - Criminal Justice
Buffalo State College
Buffalo, NYSkills
- Ability to communicate professionally, effectively, and courteously with customers and coworkers using a variety of communication formats (email, chat, in-person, telephone)
- Ability to work well with others as part of a team environment
- Substantial knowledge of HFC network concepts, DOCSIS and end-user support principles
- Ability to write routine reports and correspondence as well as create or produce reports outlining specific trends in the HFC network to efficiently resolve plant issues
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Understanding of police, fire and ems laws and regulations
- Monitored multiple security systems
Timeline
Regional Operations Coordinator
Spectrum
08.2014 - Current
911 Emergency Dispatcher
Sun Prairie Police
04.2001 - 04.2014
Bachelor of Arts - Human Services
Upper Iowa University
Associate of Arts - General Studies
Madison College
Some College (No Degree) - General Studies
Uw Whitewater
Some College (No Degree) - Criminal Justice
Buffalo State College