Jasmine Clark
Operations Manager
Baltimore,MD
Summary
Strategic and results-driven Project/Operations Manager with over 10 years of experience in operations and project management within consulting, healthcare, and technology sectors. Known for a business-oriented mindset, strong leadership, and proven expertise in managing complex, cross-functional projects. Skilled at optimizing resource allocation, fostering collaboration, and delivering innovative solutions that align with organizational goals. Committed to inclusive team development and leveraging data-driven insights to inform strategic decision-making.
Overview
13
13
years of professional experience
Work History
Resource and Operations Manager
WestMonroe Partners
1 2022 - Current
- Lead cross-functional projects in the Strategy & Operations team, implementing streamlined workflows and processes to enhance operational efficiency across the organization
- Serve as the primary liaison across engineering, product management, and consulting teams, fostering synergy and alignment around key strategic goals
- Manage departmental budget, ensuring financial efficiency and alignment with long-term strategic objectives
- Develop and standardize project management methodologies, promoting best practices to support seamless project execution and cross-department collaboration
- Mentor and develop team members, fostering a culture of diversity and inclusion that encourages professional growth and innovation
- Engage and influence senior leadership to align on project priorities, roadmapping, and execution strategies
Director, Client Success Team
PinnacleCare
06.2020 - 01.2022
- Oversaw a team responsible for client retention and strategic account management, achieving a client retention rate of over 90%
- Led data-driven initiatives, including the creation of strategic reports to support executive decision-making and companywide performance insights
- Directed resource management, staff onboarding, and leadership development, contributing to significant growth in client satisfaction and operational efficiency
- Played a key role in the post-acquisition integration of PinnacleCare by Sun Life Financial, ensuring seamless communication and continuity for key clients and stakeholders
Manager, Account Management
PinnacleCare
05.2018 - 05.2020
- Managed a team of Account Managers, building lasting relationships with clients and strategic partners, supporting a 40% growth in account revenue
- Spearheaded the implementation of data analysis processes to identify growth opportunities and streamline client engagement practices
Implementation Specialist
PinnacleCare
05.2017 - 04.2018
- Oversaw client onboarding and implementation, coordinating with internal and external stakeholders to ensure alignment with strategic goals
Education
Master of Social Work (MSW) - Health Policy & Management
University of Maryland
Baltimore, MDBachelor of Science - Public Health
Temple University
Philadelphia, PASkills
WorkDay
Certification
Project Management Professional (PMP), Project Management Institute, 12/20
Timeline
Director, Client Success Team
PinnacleCare
06.2020 - 01.2022
Manager, Account Management
PinnacleCare
05.2018 - 05.2020
Implementation Specialist
PinnacleCare
05.2017 - 04.2018
Bachelor of Science - Public Health
Temple University
Resource and Operations Manager
WestMonroe Partners
1 2022 - Current
Master of Social Work (MSW) - Health Policy & Management
University of Maryland