Jasmine Clark
Operations Manager
Baltimore,MD
Summary
Strategic and results-driven Project/Operations Manager with over 10 years of experience in operations and project management within consulting, healthcare, and technology sectors. Known for a business-oriented mindset, strong leadership, and proven expertise in managing complex, cross-functional projects. Skilled at optimizing resource allocation, fostering collaboration, and delivering innovative solutions that align with organizational goals. Committed to inclusive team development and leveraging data-driven insights to inform strategic decision-making.
Overview
13
13
years of professional experience
Work History
Resource and Operations Manager
WestMonroe Partners
1 2022 - Current
- Lead cross-functional projects in the Strategy & Operations team, implementing streamlined workflows and processes to enhance operational efficiency across the organization
- Serve as the primary liaison across engineering, product management, and consulting teams, fostering synergy and alignment around key strategic goals
- Manage departmental budget, ensuring financial efficiency and alignment with long-term strategic objectives
- Develop and standardize project management methodologies, promoting best practices to support seamless project execution and cross-department collaboration
- Mentor and develop team members, fostering a culture of diversity and inclusion that encourages professional growth and innovation
- Engage and influence senior leadership to align on project priorities, roadmapping, and execution strategies
Director, Client Success Team
PinnacleCare
06.2020 - 01.2022
- Oversaw a team responsible for client retention and strategic account management, achieving a client retention rate of over 90%
- Led data-driven initiatives, including the creation of strategic reports to support executive decision-making and companywide performance insights
- Directed resource management, staff onboarding, and leadership development, contributing to significant growth in client satisfaction and operational efficiency
- Played a key role in the post-acquisition integration of PinnacleCare by Sun Life Financial, ensuring seamless communication and continuity for key clients and stakeholders
Manager, Account Management
PinnacleCare
05.2018 - 05.2020
- Managed a team of Account Managers, building lasting relationships with clients and strategic partners, supporting a 40% growth in account revenue
- Spearheaded the implementation of data analysis processes to identify growth opportunities and streamline client engagement practices
Implementation Specialist
PinnacleCare
05.2017 - 04.2018
- Oversaw client onboarding and implementation, coordinating with internal and external stakeholders to ensure alignment with strategic goals
Education
Master of Social Work (MSW) - Health Policy & Management
University of Maryland
Baltimore, MDBachelor of Science - Public Health
Temple University
Philadelphia, PASkills
WorkDay
Miro
SharePoint
SmartSheets
Microsoft Planner
Trello
Asana
Salesforce
Sisense
Springbuk
Qualtrics
Microsoft Excel
Tableau
SPSS
Business Objects
Microsoft Office Suite
RedCap
eClinical Works
Cross-Functional Leadership
Strategic Problem Solving & Innovation
Stakeholder Engagement & Influence
Financial & Budget Management
Cybersecurity & Data Privacy Fundamentals
Workflow Implementation & Process Optimization
Mentorship & Team Development
Certification
Project Management Professional (PMP), Project Management Institute, 12/20
Timeline
Director, Client Success Team
PinnacleCare
06.2020 - 01.2022
Manager, Account Management
PinnacleCare
05.2018 - 05.2020
Implementation Specialist
PinnacleCare
05.2017 - 04.2018
Bachelor of Science - Public Health
Temple University
Resource and Operations Manager
WestMonroe Partners
1 2022 - Current
Master of Social Work (MSW) - Health Policy & Management
University of Maryland