Jasmine Coleman
Sterling Heights,MI
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Overview
8
8
years of professional experience
Work History
Sales Representative
PNC Bank
08.2022 - Current
- Utilized CRM software to efficiently manage customer accounts, analyze performance metrics, and develop targeted sales strategies, resulting in enhanced customer service and operational efficiency.
- Demonstrated a comprehensive understanding of PNC Bank's products and services, enabling the delivery of impactful sales presentations and contributing to a notable increase in sales growth.
- Proactively identified and pursued new business opportunities, expanding the customer base and contributing to market share growth.
Customer Service Representative
Teleperformance
07.2018 - 07.2022
- Surpassed company-defined sales targets by leveraging exceptional sales skills, contributing to significant revenue growth and demonstrating a results-oriented approach.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
- Analyzed customer behavior and data to identify trends and develop customer retention strategies.
Claims Specialist
Dialog Direct
02.2016 - 07.2018
- Conducted reviews of documents and claims, ensuring accuracy and completeness to expedite claim verification and settlement processes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
Customer Service Representative
Dynamic BDC
01.2016 - 01.2018
- Excelled in exceptional customer service, consistently achieving high satisfaction ratings by implementing proactive strategies.
Education
Associate of Science - Nursing
Macomb Community College
Warren, MI12.2025
GED -
Visions GED Testing Center
Detroit, MI06.2011
Skills
- Sales Strategies
- CRM Software
- Customer Relationship Building
- Interpersonal communication skills
Timeline
Sales Representative
PNC Bank
08.2022 - Current
Customer Service Representative
Teleperformance
07.2018 - 07.2022
Claims Specialist
Dialog Direct
02.2016 - 07.2018
Customer Service Representative
Dynamic BDC
01.2016 - 01.2018
Associate of Science - Nursing
Macomb Community College
GED -
Visions GED Testing Center