Jasmine Collins
Summary
Billing professional with strong expertise in financial operations and invoice management. Adept at ensuring timely and accurate billing processes, utilizing skills in account reconciliation, data entry, and customer service to drive efficiency. Known for collaborative team spirit and adaptability in dynamic environments. Highly reliable and results-focused, consistently meeting organizational goals and enhancing overall workflow.
Overview
14
14
years of professional experience
Work History
Billing Coordinator
Trustcare Health
12.2023 - Current
- Coordinated with clients and patients to resolve outstanding balances.
- Enhanced client relations by promptly addressing inquiries and concerns regarding invoices and account statuses.
- Updated documentation, reports, and spreadsheets with financial information.
- Answered telephone and in-person inquiries with a friendly demeanor and full knowledge of billing department processes.
- Streamlined workflow for faster invoice processing, improving overall efficiency in the department.
- Referred past-due payments to the collections department.
- Responded to customer concerns and questions daily regarding medical claims.
- Researched and resolved billing discrepancies to enable accurate billing.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Completed Corporate invoices for all Business Accounts.
- Data Entry
Patient Financial Service Coordinator I
UMMC Revenue Cycle Management
06.2019 - 07.2023
- Answered inbound calls and made outbound calls to inform patients on their financial obligations associated with the University of Mississippi Medical Center
- Answered inquiries about medical bills; collected copayments based on insurance requirements
- Processed payments for services rendered at the University of Mississippi Medical Center
- Established payment arrangements for patients to avoid accounts being sent to collections and the credit bureaus
Customer Account Executive
Comcast Retention Services Center
06.2018 - 04.2019
- Retained customers by troubleshooting equipment, explaining bills, and selling features and benefits of all services
- Promoted and recommended services based on customer's needs
- Resolved customer escalations involving billing and technical issues through active listening, determining the cause of the complaint, selecting and explaining the best solution for the customer, and following up with customer to establish business relationships
- Accurately documented customer's account with detailed documentation
- Promoted and recommended the Xfinity Mobile cellular services, ported telephone numbers, offered protection plans and accessories, and sold data plans
- Met and exceeded all quarterly sales metrics by conducting a needs assessment on each call while offering to upsell or downgrade the customer based on the reason for the call and the customer's budget
Customer Care Specialist
Xerox Call Center
07.2014 - 05.2018
- Answered inbound calls regarding customer's health insurance
- Assisted customers with filing insurance claims
- Verified the benefits for health and vision services
- Assigned customers an in network Primary Care Physician
- Handled supervisor escalations by further explaining medical claims, medicine costs, and coverage and researching claim statuses
- Explained medicines to customers, ordered new medicines, and manually keyed prescriptions in system
Cashier
McDade's Market
07.2011 - 06.2014
- Welcomed customers into the store
- Recommended additional items like candy and drinks during checkout
- Collected payments for purchases using cash handling methods as well as accepting debit and credit card payments
- Processed refunds, exchanges, and voids when customer changed their mind about a particular item
- Maintained a neat work station by sweeping around register, changing trash, and wiping down countertops
- Performed basic mathematical functions and handled money
Education
High School Diploma -
Callaway High School
Jackson, MS05.2013
Skills
- Excellent Written & Verbal Communication
- HIPAA Compliance
- Problem-solving abilities
- Teamwork
- Independent Problem Solver
- Customer service support
- Medical Terminology
- Product Knowledge
- Proficient in Microsoft (Excel, Project, PowerPoint, and Word)
- Billing software
- Invoice processing
- Data entry expert
- Medical billing and collections
- Billing systems and software
Timeline
Billing Coordinator
Trustcare Health
12.2023 - Current
Patient Financial Service Coordinator I
UMMC Revenue Cycle Management
06.2019 - 07.2023
Customer Account Executive
Comcast Retention Services Center
06.2018 - 04.2019
Customer Care Specialist
Xerox Call Center
07.2014 - 05.2018
Cashier
McDade's Market
07.2011 - 06.2014
High School Diploma -
Callaway High School
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