JASMINE COOK
FAIRBURN,United States
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
EVS Lead
Encompass Health Rehabilitation Hospital
08.2023 - Current
- Boosted overall cleanliness of facility through regular inspections and thorough cleaning routines.
- Optimized staff scheduling to ensure adequate coverage during peak hours, improving patient satisfaction.
- Collaborated closely with other departments to coordinate services, resulting in seamless operations.
- Established open communication channels with staff, resolving conflicts quickly to maintain cohesive team environment.
- Maintained detailed records of all cleaning activities for compliance purposes and future reference.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Kept building spaces premises clean inside and outside.
- Checked in and stocked inventory throughout facility.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Established open communication channels with staff, resolving conflicts quickly to maintain a cohesive team environment
Quality Control Inspector
Amazon
02.2020 - 05.2023
- Conducted detailed inspections of products to ensure compliance with quality standards and specifications.
- Utilized advanced inspection tools and technologies to perform accurate assessments of product quality.
- Inspected incoming and outgoing materials for accuracy and quality.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Performed visual inspections and non-destructive tests where appropriate.
Front Desk Receptionist
Park And Recreation City Of Union City
01.2018 - 02.2020
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at front desk.
- Developed strong working relationships with team members, fostering a positive work environment.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Scheduled, coordinated and confirmed appointments and meetings.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Collect payments, processed transactions and updated relevant records.
Education
High School Diploma -
Banneker High School
College Park, GA05-2007
Skills
- Environmental awareness
- Scheduling Coordination
- Appointment Scheduling
- Scheduling
- Payment Processing
- Customer Service
- Multi-line phone talent
- Hazardous materials handling
- Environmental policy development
Timeline
EVS Lead
Encompass Health Rehabilitation Hospital
08.2023 - Current
Quality Control Inspector
Amazon
02.2020 - 05.2023
Front Desk Receptionist
Park And Recreation City Of Union City
01.2018 - 02.2020
High School Diploma -
Banneker High School