Jasmine Cooper
McDonough,GA
Summary
Qualified Payroll & Administrative Assistant with 7+years extensive experience in managing office operations, coordinating schedules, and maintaining efficient workflows. Proven track record in streamlining administrative processes and supporting executive teams. Demonstrated expertise in multitasking such as WFH using communication skills, ensuring smooth day-to-day operations. Skilled at keeping supplies and equipment order, inbound & outbound phones calls and planning.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Office Administrator/ WFH
Caliber Collision
Tucker
01.2021 - 01.2026
- Processed biweekly payroll for 15+ employees using ADP, maintaining 3% error rate and ensuring 100% on-time distribution.
- Generated payroll and workforce reports to support month-end close and leadership decision-making.
- Partnered with HR to manage onboarding, terminations, and system updates.
- Managed front office operations, enhancing efficiency and ensuring seamless daily activities.
- Coordinated schedules and meetings, optimizing time management for executives and team members.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Developed and maintained filing systems, enhancing information retrieval and document organization.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Provided exceptional customer support via phone and chat, resolving inquiries efficiently.
Co-Manager
Soma Intimates Apparel
Peachtree Corners
01.2019 - 01.2021
- Partner with Store Manager to lead daily operations for a high-volume women's apparel and lingerie boutique.
- Support a team of 10–15 associates in achieving sales goals, delivering exceptional customer experiences, and maintaining brand standards.
- Conduct interviews, onboard new hires, and provide continuous coaching to support associate development.
- Resolve customer concerns professionally and efficiently, maintaining high customer satisfaction and loyalty.
- Ensure compliance with company policies, safety standards, and labor laws.
- Act as Manager on Duty in the Store Manager’s absence.
- Support sales goals, KPIs, and profitability targets.
- Oversee opening and closing procedures, cash handling, and deposits.
- Analyzed sales data to identify trends, optimizing inventory management and product placement.
Assistant Manager
Torrid (Part-Time)
Dunwoody
01.2017 - 01.2020
- Introduced visual merchandising experiments to test product placement, improving in-store engagement and driving noticeable gains in customer dwell time.
- Managed daily floor operations and expedited issue resolution to maintain service consistency and support steady sales performance during peak hours.
- Conducted routine quality checks and enforced visual standards to uphold brand presentation and reduce merchandising errors on the sales floor.
- Followed SOP, proper training, completing onboarding for new hires, and the staff payroll.
- Established inventory spot-check routines and discrepancy triage to identify stock issues quickly, supporting accurate replenishment and smoother sales flow.
- Managed approximately 30 incoming calls and emails per day from customers.
Supervisor
CVS Pharmacy
Duluth
01.2014 - 01.2020
- Handled over $5,000 in daily sales transactions with 100% accuracy.
- Supervised a team of 6–8 cashiers during evening shifts, ensuring smooth operations and shift turnover.
- Increased customer satisfaction scores by 15% through improved front-end efficiency.
- Responded to employee payroll inquiries professionally and confidentially.
- Ensured compliance with safety, loss prevention, and company policies.
- Reviewed timekeeping records and assisted with payroll inquiries, ensuring accurate time entry and policy compliance.
- Trained and onboarded new employees on POS systems and operational procedures.
- Resolved customer and employee concerns efficiently to maintain operational flow.
Shift Supervisor
Plato’s Closet
Sandy Springs
01.2012 - 01.2016
- Supervised daily store operations in a fast-paced resale retail environment.
- Led and coached sales associates to deliver excellent customer service.
- Assisted with buying used clothing and accessories according to company guidelines.
- Ensured accurate evaluation, pricing, and tagging of merchandise.
- Managed opening and closing procedures, including cash handling and deposits.
- Assisted Store Manager with sales goals, reporting, and daily performance tracking.
- Payroll, data entry, & confidential information handling.
- Successfully drove new product lines to increase annual profits by 35%.
Education
B.A. - Business & Administration Management
Strayer University-West Virginia
Washington, DC09-2025
Skills
- Payroll Processing (Skillful)
- Time & Attendance Systems Employee Records Management
- Payroll Software (Workday), Data Entry & Reconciliation
- Confidential Information Handling
- Problem Solving, Customer Service, Organization, Time Management, Communication
- Accounts Payable, Accounts Receivable
- Customer service
- Bookkeeping
- Proficiency in Microsoft excel, word, powerpoint, outlook
- Organizational skills
Certification
Licensed GA Insurance Agent
Timeline
Office Administrator/ WFH
Caliber Collision
01.2021 - 01.2026
Co-Manager
Soma Intimates Apparel
01.2019 - 01.2021
Assistant Manager
Torrid (Part-Time)
01.2017 - 01.2020
Supervisor
CVS Pharmacy
01.2014 - 01.2020
Shift Supervisor
Plato’s Closet
01.2012 - 01.2016
B.A. - Business & Administration Management
Strayer University-West Virginia