Jasmine Coto-Marin

• Assisted customers with kiosk operations and product inquiries.
• Maintained cleanliness and organization of kiosk displays and inventory.
• Resolved customer complaints promptly and professionally.
• Handled cash register functions and oversaw credit and debit cards, personal check and cash transactions.
• Maintained cleanliness and organization of kitchen and food preparation areas.
• Operated kitchen equipment safely and efficiently to ensure food quality.
• Operated grills, fryers and broilers to cook items to quality guidelines.

• Recorded call information and solutions in internal database to ensure accurate tracking and follow-up.
• Communicated with customers to assess and address individual needs, providing timely and quality support.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Responded to product and service inquiries, recommending additional offerings to engage potential customers.
• Logged call information and solutions provided into internal database.
• Instructed caregivers and pet owners on animal care, nutrition, and disease management to enhance pet well-being.
• Maintained charts by documenting information to reflect updated health issues and the most recent medical treatment.
• Completed animal examinations and recorded pulse, respiration rate, and temperature.
• Provided food and water to animals, ensuring proper nutrition and hydration. to provide necessary nutrients and keep pets healthy.
• Sanitized animal enclosures to maintain hygienic living conditions. maintain clean living spaces for pets and prevent spread of disease.

• Configured, added and removed items and images to provide the most accurate representation of products on company's web portal.
• Collaborated with search engine shopping specialists to strategically position marketing content in high-traffic online locations, increasing visibility.
• Memorized store layouts and planograms to fulfill orders using the shortest, most efficient route.
• Demonstrated speed and accuracy in order item selection.
• Consistently met deadlines and quality goals for accuracy and timeliness.
• Achieved high customer satisfaction by efficiently fulfilling orders and selecting quality items, contributing to repeat business.
• Monitored product substitutions to ensure accurate order fulfillment. and informed customers of changes.
• Placed completed orders in labeled, temperature-appropriate storage pending customer pickup.
• Selected best-quality perishable items such as meat and produce.

• Provided knowledgeable, friendly support throughout shopping and purchasing journey, enhancing customer experience.

Tracked substitutions and informed customers of changes.

• Monitored substitutions and communicated changes to customers, ensuring transparency and satisfaction.
• Adapted work schedule to include nights, weekends, and holidays for business needs.; night, weekend, and holiday shift.
• Maintained required distance from customers to promote a safe shopping environment. and wore mask or face shield.

• Delivered exceptional customer service by warmly greeting customers and ensuring satisfaction with quality standards.
• Resolved customer complaints and maintained clean and tidy checkout area.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Took customer orders at counter, ensuring accuracy and satisfaction., prepared meals and collected payments.
• Took orders, prepared meals and collected payments.
• Prepared products following restaurant, health, and safety standards and procedures.
• Prepared and cooked food orders for customers by noting customizations and portion sizes.

Kept kitchen area organized and clean to ensure food safety., counter and dining areas cleaned and sanitized.

• Properly labeled and stored food and fresh ingredients in a cooler or freezer to optimize freshness.
• Handled cash and credit transactions efficiently to ensure smooth customer service. daily credit and cash transactions for customers with accuracy and speed.
• Addressed customer complaints effectively while ensuring a clean and organized checkout area.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Adapted schedule and took extra shifts to ensure optimal staffing during peak hours.
• Assisted customers with purchases and product location, enhancing shopping experience and encouraging reward program enrollment.
• Worked flexible schedule and extra shifts to meet business needs.
• Ensured accuracy of cash drawers and resolved daily discrepancies to maintain financial integrity.
• Prepared hot coffee and tea according to customer requests.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Cleaned counters and surfaces in coffee shop to maintain cleanliness and hygiene standards., machines and seating areas daily.
• Maintained and operated blenders, commercial coffee brewers, coffee pots and other equipment.