JASMINE CRAWFORD

• Support daily administrative and operational functions within a large healthcare insurance environment, ensuring accurate processing of provider and member-related information.
• Review, validate, and maintain data with a strong focus on accuracy, completeness, and compliance.
• Identify and correct discrepancies in documentation and records, preventing downstream errors.
• Collaborate with internal teams to resolve issues efficiently while meeting productivity and quality benchmarks.
• Maintain near-perfect quality scores and demonstrate reliability in a fast-paced environment.

• Managed all aspects of a small business including scheduling, recordkeeping, and service accuracy.
• Maintained detailed client records and ensured consistent service quality.
• Developed strong time management, problem-solving, and customer service skills.

• Provided direct patient care, including vital signs, mobility assistance, hygiene support, and activities of daily living (ADLs) in fast-paced healthcare settings
• Documented patient observations accurately and communicated changes to nursing staff in compliance with care plans and facility protocols
• Maintained patient confidentiality and adhered to HIPAA and safety standards at all times
• Supported multiple facilities through short-term and agency-based assignments, adapting quickly to different workflows and care environments
• Collaborated with nurses, providers, and interdisciplinary teams to ensure quality patient care and continuity of services

• Provided emotional support and companionship to patients during recovery.
• Answered call lights promptly and responded to patient needs accordingly.