Jasmine Cruz

- Greet clients, showed apartments, and prepared leases.

- Verified tenant incomes and other information before accepting lease applications.

- Collect monthly rent payments and other fees, always properly recording, and processing money.

- Distribute and followed up on tenant renewal notices.

- Assist prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.

- Communicate effectively with owners, residents, and on-site associates.

-Planned special events such as resident events and prizes.

- Handle lease renewals and execute e-signatures using Yardi Screenings and CRM and Yardi One services

- Conduct follow-ups with leads and current residents to ensure satisfaction and generate repeat or referral leases.

- Address and resolve ongoing resident concerns, maintenance issues, or communication breakdowns in a timely and professional manner.

Manage resident files and ensure all lease documents, renewals, and compliance forms are properly executed and stored.

BH MANAGEMENT - Orlando, July 2023 to Present

• Providing exceptional customer service to residents, assisting with inquiries, resolving issues, and ensuring high satisfaction levels and achieve successful AMRS/ Audits and Medallia scores.
• Generate leads and successfully converted prospects into signed leases, assisting residents in any situation.
• Conduct property tours for potential tenants/prospects, highlighting the amenities to effectively showcase the value of the property
• Assisting in communicating with residents into signing with renewals ensuring accuracy with company policies
• Utilized CRM/Yardi/Funnel/Activa software , follow up on inquiries, and maintain guest cards to follow up with prospects.
• Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
• Assisting in organizing resident events and community activities like Food truck events and marketing events with Spectrum and Verizon to connect with tenants and their families.
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Communicate lease terms, policies, and procedures to residents in a clear manner to ensure they understand.

• Answered Inbound Calls regarding marketing sales over packages for discounted rates
• Created Bookings for vacation stays all over the US
• Submitted request for package dates & units thru Voice
• Showcasing Timeshare experiences thru our reservations
• Meeting company quotas monthly by acquiring customers preferred dates & locations & Mandatory timeshares showings

• Company Overview: Apple Specialist – w/ Apple & Greendotbank
• Duties consist of 300 inbound calls a day
• Dealing w/ problems & solutions for our customers devices
• Previously a Team Captain for my Team chat & a Subject Matters Experts (SME)
• Trouble Shooting
• Step-by-Step Instructions to help assist & guide customers w/ various programs
• (Avaya, Salesforce, Twilio Quick Connect Chats Supports)
• Apple Specialist – w/ Apple & Greendotbank

• Tracked all inventory requests
• Verify all work orders are placed in HOTSOS
• Work order follow ups on completed calls
• Follow up with all guest calls
• Make contact with MOD & Security regarding incidents/Emergencies

• Accurately scan and process all transactions
• Monitor and accurately anticipate customer needs
• Complete opening and closing assignments, including restocking supplies, cleaning and organizing inventory for the next day
• Report all cash discrepancies to leadership team

• Performed daily department tasks including stocking, creating merchandise displays, remerchandising, pricing markdowns, transferring merchandise, inventory control, and processing transactions
• Delivered excellent customer service with floor sales and assist customers with purchases
• Engage customers in order to provide to them what they need in terms of product and quality services by demonstrating technical selling skills and product knowledge
• Compute sales prices, total purchases; received and processed cash and credit payment