Shawna Fernandez
Pompano Beach,FL
Summary
Property management professional prepared to deliver exceptional service and results. Brings valuable experience in managing property operations, tenant interactions, and lease negotiations. Highly collaborative and adaptable, known for effective teamwork and achieving goals. Proficient in property maintenance coordination and tenant communication. Looking for a position with an established organization for personal advancement and overall success of the company.
Overview
17
17
years of professional experience
Work History
Assistant Property Manager
Willow Bridge Property Company
04.2025 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins, ensuring smooth transitions for both tenants and property management team.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Generated Welcome Letters and Lease Agreements
- Showed apartments to potential tenants and answered questions regarding community.
- Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
Leasing and Marketing Professional
Willow Bridge Property Company
01.2024 - Current
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
- Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
Specialist 1- Title Underwriting
SitusAMC
03.2021 - 07.2021
- Reviewed property reports and title commitments for accuracy.
- Applied exceptions and handled validations to ensure clear and marketable titles.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
Finance and HR Manager
Logix Building Services
03.2013 - 01.2020
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Used accounting software to reconcile accounts, track income, and generate invoices.
Mortgage Loan Underwriter
Bank of America
10.2008 - 03.2013
- Maintained compliance with regulatory standards and guidelines, mitigating potential risks to the organization.
- Conducted comprehensive credit analyses to determine borrower eligibility and minimize default risks.
- Effectively managed workload to ensure timely completion of all assigned tasks while maintaining a focus on quality.
- Supported business growth by identifying high-quality borrowers through rigorous evaluation processes.
Education
Bachelor of Arts - Sociology
University of Florida
Gainesville, FL12-2002
Skills
- Administrative support
- Yardi/CRM software
- Strong communication skills
- Telephone and email etiquette
- Property tours and inspections
Timeline
Assistant Property Manager
Willow Bridge Property Company
04.2025 - Current
Leasing and Marketing Professional
Willow Bridge Property Company
01.2024 - Current
Specialist 1- Title Underwriting
SitusAMC
03.2021 - 07.2021
Finance and HR Manager
Logix Building Services
03.2013 - 01.2020
Mortgage Loan Underwriter
Bank of America
10.2008 - 03.2013
Bachelor of Arts - Sociology
University of Florida
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