Jasmine Cruz
Fort Myers
Summary
Dedicated and compassionate professional with over 5 years of experience in senior living, customer service, dining leadership, and administrative support. Proven ability to build strong relationships with residents, families, and team members while maintaining a welcoming and organized environment. Passionate about providing excellent service and creating positive experiences within the community.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Calusa Harbour
Fort Myers
11.2024 - Current
- Support leadership team with administrative duties and special projects
- Assist residents, families, and staff with communication and scheduling
- Assisted the Sales Department with internal resident transfers from Independent Living to Assisted Living by conducting tours for residents and families, preparing lease agreements , and creating resident files.
- Coordinated events, announcements, and employee engagement activities to enhance community involvement
- Organized and maintained office supplies inventory to ensure availability for staff needs.
- Managed social media content creation by producing videos, writing captions, and publishing posts for the community
- Supported daily operations by assisting with resident activities and transportation
- Managed inventory purchases for Harbour parlor resident store, ensuring compliance with budget guidelines while meeting resident needs
- Oversaw resident reserved parking assignments and parking lot organization
Lead Server
Calusa Harbour
Fort Myers
10.2021 - 11.2024
- Supervised dining room operations and supported daily service flow when management was absent
- Trained and assisted new servers and dining staff
- Provided excellent customer service to residents and guests
- Assisted with special events, holiday meals, and community gatherings
- Handled opening and closing dining responsibilities
Server
Calusa Harbour
Fort Myers
08.2020 - 10.2021
- Provided exceptional customer service to enhance dining experiences.
- Took and processed food and beverage orders accurately.
- Collaborated with kitchen staff to ensure timely food delivery.
- Set up and cleaned tables before and after service
- Cultivated positive interactions with residents and coworkers to enhance teamwork and collaboration.
- Maintained a professional and welcoming attitude at all times
Education
Riverdale High School
Fort Myers, FLSkills
- Administrative Support
- Customer Service
- Leadership
- Communication Skills
- Organization
- Time Management
- Resident Relations
- Event Coordination
- Problem Solving
- Multitasking
Affiliations
- Spending time with family and loved ones
- Swimming
- Watching movies
- Painting and creative arts
Timeline
Administrative Assistant
Calusa Harbour
11.2024 - Current
Lead Server
Calusa Harbour
10.2021 - 11.2024
Server
Calusa Harbour
08.2020 - 10.2021
Riverdale High School