Jasmine Davis
Rocky Mount,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Concentrix
El Paso , TX
06.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
Alorica
Irvine , CA
08.2021 - 05.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Bachelor of Science - Criminal Justice
East Carolina University
Greenville, NC06.2021
Skills
- Customer Service
- Active Listening
- Data Entry
- Problem-solving abilities
- Microsoft Outlook
- Technical Support
- Paperwork Processing
- Customer Relations
- Critical Thinking
- Customer Relationship Management (CRM)
- Product Knowledge
- Problem Resolution
Timeline
Customer Service Representative
Concentrix
06.2022 - Current
Customer Service Representative
Alorica
08.2021 - 05.2022
Bachelor of Science - Criminal Justice
East Carolina University
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