Jasmine Davis
Baton Rouge,LA
Summary
Seasoned professional with 16 years of experience in educational program management, administrative support, and customer service. Proven expertise in facilitating educational activities, maintaining program compliance, and engaging with community institutions for student recruitment and retention. Seeking a role to leverage extensive background in fostering partnerships and coordinating outreach initiatives.
Overview
28
28
years of professional experience
1
1
Certification
Work History
TRIO Coordinator
Upward Bound Baton Rouge Community College
Baton Rouge, LA
08.2024 - Current
- Researched local attractions, restaurants and cultural events to create personalized travel plans for students.
- Negotiated contracts with vendors in order to secure the best rates possible on goods and services.
- Kept precise records of trip expenditures, staying within assigned client budgets.
- Assisted with the daily administrative operations of the Upward Bound and TRIO programs.
Lead Tutor Mentor
Upward Bound
Baton Rouge, LA
08.2021 - 08.2024
- Administered office administrative tasks, enhancing staff productivity through proficient use of Microsoft Office Suite
- Ensured a safe atmosphere for students and personnel by overseeing security measures during educational program implementation
- Coordinated local and interstate educational trips, maintaining strict adherence to safety guidelines for all events.
Cashier
Geaux Tiger Mart
Baton Rouge, LA
11.2019 - 05.2021
- Processed sales transactions with accuracy, ensuring meticulous management of financial records and cash flow
- Resolved customer inquiries and issues, contributing to a reliable reputation for delivering high-quality service
- Performed store opening and closing tasks adhering strictly to company protocol, ensuring operational efficiency.
Tutor Mentor
Upward Bound
Baton Rouge, LA
08.2008 - 08.2019
- Ensured adherence to state and federal educational guidelines to maintain grant compliance
- Supported administrative operations, enhancing the efficiency of resource management
- Facilitated student recruitment and retention efforts through engagement with local educational institutions.
Student Intern
Louisiana Department of Corrections
Baton Rouge, LA
08.2009 - 05.2010
- Assisted in managing offender dismissal procedures, guaranteeing precise documentation for processing and release
- Maintained and updated offender entry and release dates in CODIS and other national correctional databases.
Customer Service Representative (Sprint Wireless)
Convergys
Baton Rouge, LA
11.2006 - 02.2008
- Resolved billing issues and provided technical support, improving customer satisfaction by promptly addressing inquiries and concerns
- Implemented promotional discounts and credits on customer accounts, effectively utilizing upselling strategies to recommend additional support products.
Swing/Shift Manager
McDonald's of Baton Rouge
Baton Rouge, LA
03.1997 - 12.2005
- Oversaw financial transactions and performed daily bank deposits, maintaining accurate cash handling and accounting procedures
- Supported staffing initiatives by aiding in the recruitment and retention of personnel, emphasizing team unity and consistency in staffing levels
- Provided training and supervision to teams of 6-8 employees, improving team productivity and operational effectiveness through structured leadership.
Education
Bachelor of Science, Criminal Justice -
Southern University A&M College
Baton Rouge, LA05.2013
Skills
- Time Management
- Interpersonal Communication
- Organizational Abilities
- Attention to Detail
- Data Entry
- Problem-Solving
- Customer Service
- Microsoft Office Proficiency
- Mentoring
- Adaptability
- Communication
- Conflict Resolution
- Microsoft Office
- Active Listening
- Relationship Building
- Travel Planning
- Critical Thinking
- Vendor Record Management
- Team Collaboration
Certification
Certified Customer Service & Sales Specialist, NRF Foundation 2023
Accomplishments
- Parental Volunteer- YPO (Youth Peace Olympics) 2019-present
- SWSAP (Southwest Student Association of Student Programs) member September 2024
- Parishioner at United Christian Faith Ministries-2022-present
- Member of Kingdom Readers Book Club-United Christian Faith Ministries
Timeline
TRIO Coordinator
Upward Bound Baton Rouge Community College
08.2024 - Current
Lead Tutor Mentor
Upward Bound
08.2021 - 08.2024
Cashier
Geaux Tiger Mart
11.2019 - 05.2021
Student Intern
Louisiana Department of Corrections
08.2009 - 05.2010
Tutor Mentor
Upward Bound
08.2008 - 08.2019
Customer Service Representative (Sprint Wireless)
Convergys
11.2006 - 02.2008
Swing/Shift Manager
McDonald's of Baton Rouge
03.1997 - 12.2005
Certified Customer Service & Sales Specialist, NRF Foundation 2023
Bachelor of Science, Criminal Justice -
Southern University A&M College
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