Jasmine De La Cruz
Hidalgo,TX
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
16
16
years of professional experience
Work History
General Manager
Stripes Convenience Store
02.2012 - 12.2024
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Placing orders with vendors such as beer, coke, Pepsi, 7up etc
- Maintaining my store clean, organized and stock
General Manager
Sonic Drive In
04.2009 - 02.2012
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
High School Diploma -
Psja Bears High School
San Juan, TX05.2009
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Training and coaching
Timeline
General Manager
Stripes Convenience Store
02.2012 - 12.2024
General Manager
Sonic Drive In
04.2009 - 02.2012
High School Diploma -
Psja Bears High School
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