Jasmine Desierra
Wilmington,NC
Summary
Experienced Certified Clinical Medical Assistant, and soon to be Registered Nurse with a track record of success, excelling in patient care, crisis management, and conflict resolution. Skilled in implementing evidence-based interventions to improve patient well-being, utilizing compassionate communication to foster trust and create a supportive environment for individuals navigating physical and mental health challenges.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartneder
Buffalo Wild Wings
12.2016 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Behavioral Health Technician
Discovery ABA
01.2024 - 08.2024
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Counseled and mentored clients on substance use and life choices.
- Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
- Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
Salary Manager
Bluewater Waterfront Grill
01.2022 - 04.2023
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
Direct Support Professional
Maxim Healthcare
01.2018 - 12.2021
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Transported clients to medical and dental appointments to provide support.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
Behavioral Health Specialist
Community Services Group
03.2020 - 08.2020
- Established trust-based relationships with clients through empathetic listening and non-judgmental communication, fostering stronger therapeutic alliances.
- Facilitated group therapy sessions addressing topics such as coping skills, stress management, and relapse prevention, fostering a supportive environment for participants.
- Consulted regularly with psychiatrists regarding medication management recommendations for shared clients, ensuring optimal pharmacological interventions complementing therapy approaches.
- Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
- Used EMR to document patient information, progress notes, and treatment plans.
- Provided crisis intervention services during emergency situations, ensuring immediate support and safety for affected individuals.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
Education
Associate of Science - Registered Nurse
Cape Fear Community College
Wilmington, NC01-2027
Associate of Science - Certified Clinical Medical Assistant
York College of Pennsylvania
York, PA10-2020
Skills
- Mental health support
- De-escalation strategies
- Documentation skills
- Conflict de-escalation
- Multicultural competence
- Medication administration
- Crisis intervention
- Time management
- Team leadership
- Decision-making
Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
Timeline
Behavioral Health Technician
Discovery ABA
01.2024 - 08.2024
Salary Manager
Bluewater Waterfront Grill
01.2022 - 04.2023
Behavioral Health Specialist
Community Services Group
03.2020 - 08.2020
Direct Support Professional
Maxim Healthcare
01.2018 - 12.2021
Bartneder
Buffalo Wild Wings
12.2016 - Current
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
Associate of Science - Registered Nurse
Cape Fear Community College
Associate of Science - Certified Clinical Medical Assistant
York College of Pennsylvania
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