Summary
Overview
Work History
Education
Skills
Timeline
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Jasmine Duckett

Eastover,SC

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

9
9
years of professional experience

Work History

Customer Support Specialist

Spectrum
06.2021 - Current
  • Collaborated with product team to communicate customer needs, leading to enhancements that increased user satisfaction.
  • Resolved customer complaints with empathy and patience, restoring client confidence in company.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Created user accounts and assigned permissions.

Front Desk Receptionist

Palmetto Kildare Logistics
06.2016 - 06.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Completed all tasks in compliance with company policies and procedures.

Education

No Degree - English

Claflin University
Orangeburg, SC
06-2017

High School Diploma -

Lower Richland High School
Hopkins
05-2013

Skills

  • Problem-solving
  • Complaint handling
  • Customer relationship management (CRM)
  • Data entry
  • Call center experience
  • Conflict resolution
  • Customer response
  • Multitasking and organization
  • Verbal and written communication
  • Decision-making
  • Attention to detail

Timeline

Customer Support Specialist

Spectrum
06.2021 - Current

Front Desk Receptionist

Palmetto Kildare Logistics
06.2016 - 06.2021

No Degree - English

Claflin University

High School Diploma -

Lower Richland High School

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