Jasmine Dudley

• Trained and mentored staff on customer service best practices and menu knowledge.
• Conducted performance evaluations, providing constructive feedback to drive employee development.
• Established and enforced health and safety protocols to maintain compliance with regulations.
• Collaborated with management to create promotional events that increased customer engagement and satisfaction.
• Rand and directed kitchen staff as well as managing banquets with huge parties etc.

• Operated machinery to ensure efficient production and adherence to safety protocols.
• Performed routine maintenance on equipment to minimize downtime and enhance productivity.
• Assisted in training new laborers on operational procedures and safety guidelines.
• Conducted quality inspections on finished products to maintain high standards.
• Operated range of heavy equipment on regular basis with advanced skill.

• Oversaw daily operations, ensuring efficient service and adherence to quality standards.
• Trained and mentored staff on customer service best practices and menu knowledge.
• Implemented process improvements that enhanced workflow efficiency in kitchen and dining areas.
• Managed inventory levels, optimizing supply orders to reduce waste and improve cost-effectiveness.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Developed and maintained courteous and effective working relationships.

• Designed and arranged floral displays for various events, enhancing visual appeal and customer satisfaction.
• Assisted customers in selecting appropriate flowers and gifts, providing personalized recommendations and exceptional service.
• Maintained inventory of floral supplies, ensuring availability of quality products for daily operations.
• Operated point-of-sale system efficiently, processing transactions accurately and managing cash flow effectively.
• Established supplier relationships to ensure timely delivery of fresh flowers and materials, optimizing supply chain processes.
• Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
• Prepared potted plants and bouquets based on customer requirements.
• Utilized floral design techniques to craft unique floral arrangements.
• Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
• Maintained fresh inventory through proper rotation, storage, and display methods.
• Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
• Enhanced customer satisfaction by creating visually appealing and personalized floral arrangements.
• Quoted, generated, and processed customer orders to meet specifications and various occasions.
• Provided customers with care directions for flower arrangements.

• Managed office supplies inventory, ensuring availability and organization for efficient workflow.
• Assisted in scheduling appointments and meetings, optimizing time management for team members.
• Maintained filing systems, enhancing document retrieval efficiency and accuracy.
• Processed incoming correspondence, prioritizing urgent items for prompt response.

Ordering, cooking, tills, bartending, anything and everything needed, cleaner, office work etc

• Oversaw daily operations, ensuring efficient service and adherence to quality standards.
• Implemented process improvements that enhanced workflow efficiency in kitchen and dining areas.
• Managed inventory levels, optimizing supply orders to reduce waste and improve cost-effectiveness.
• Developed schedules for team members, balancing labor costs with business needs effectively.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Developed and maintained relationships with customers and suppliers through account development.

• Developed comprehensive business strategies to enhance operational efficiency and drive revenue growth.
• Managed day-to-day operations, ensuring seamless execution of services and customer satisfaction.
• Established effective marketing campaigns to increase brand awareness and attract new clients.
• Oversaw financial management, including budgeting, forecasting, and expense tracking to maintain profitability.
• Built strong relationships with suppliers and vendors to optimize procurement processes and reduce costs.