Jasmine Dyamond
Mantua,OH
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
3
3
years of professional experience
Work History
Sales and Service Manager
Sephora
Cincinnati, Ohio
10.2023 - Current
- Created strong professional relationships with brands and clients to drive long-term sales.
- Generated monthly reports detailing sales performance against targets set by the company.
- Directed and coordinated products, services and sales activities.
- Implemented training and mentoring programs to educate staff on cosmetic products and promote personal development opportunities.
- Analyzed existing sales data to determine areas for improvement.
- Supported sales team members to drive growth and development.
- Implemented customer loyalty programs that resulted in increased client retention rate.
- Performed consultations for customers, providing skincare tips, modeling brand application, and explaining cosmetic techniques.
- Supervised team members on a daily basis providing guidance when needed.
- Organized store displays according to corporate guidelines while ensuring maximum visibility of featured items.
- Provided training sessions for staff on product knowledge and customer service skills.
- Created promotional materials to educate customers on benefits of cosmetic products.
- Coached, developed and motivated team to achieve sale goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
Counter Manager
Nordstrom
Cincinnati , OH
09.2021 - 10.2023
- Reviewed and analyzed business performance on daily, weekly, monthly, seasonal, and annual bases.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Scheduled shifts for employees according to staffing needs of the store.
- Opened and closed cash register and performed tasks such as counting money, separating charge slips, coupons and vouchers.
- Attracted new clients through brand promotion and sales marketing practices.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Maintained accurate records of daily, weekly, and monthly sales figures.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Cosmetology License -
Paul Mitchell The School
Columbus, OH11-2019
High School Diploma -
Xenia High School
Xenia, OH05-2015
Skills
- Training and mentoring
- Metric tracking
- Relationship building
- Cash handling
- Skilled trainer
- Customer relations
- Training and coaching
- Verbal and written communication
- Customer service
Timeline
Sales and Service Manager
Sephora
10.2023 - Current
Counter Manager
Nordstrom
09.2021 - 10.2023
Cosmetology License -
Paul Mitchell The School
High School Diploma -
Xenia High School