Jasmine Ealey
Normal,IL
Summary
Experienced with operational process improvements and streamlining workflows for efficiency. Utilizes strong problem-solving skills and collaborative approaches to meet organizational goals. Track record of effective resource management and implementing best practices for operational success.
Overview
8
8
years of professional experience
Work History
Sr. Delivery Mobile Operations Specialist
Rivian
Normal, Illinois
05.2023 - Current
- Coordinate with multiple cross functional teams from vehicle operations to finance to create a smooth transition from the purchase process to the delivery of a customers vehicle.
- Verify and update customer and vehicle information within an in house SAS platform.
- Use Oracle Transportation Management to track and verify vehicle location as well as planning logistics to route vehicles to proper hubs.
- Maintain daily communication with customers to walk them through documentation required for state registration and obtaining financing.
- Created a proposal for stakeholders to standardize new vehicle delivery procedures, ensuring consistency and customer satisfaction.
GENERAL MANAGER
PCRK Group DBA. Massage Envy Spa
Glendale, AZ
08.2017 - 03.2022
- Managed a team of 32 employees, including 1+ assistant manager, 7+ Sales associates
- Developed sales and marketing plans to increase store revenue as well as monitoring and achieving objectives in revenue, sales, service and quality.
- Implemented strategic marketing campaigns to increase brand visibility and client retention.
- Prepared weekly schedules to provide proper sales coverage within fiscal guidelines; reviewed time sheets and other payroll documentation for accuracy
- Rapidly turned around store performance ranking from last to third in a fourteen-store district in terms of various metrics such as sales, revenue, and customer service.
ACCOUNT EXECUTIVE / B2B INSIDE SALES
Nextiva
Scottsdale, AZ
10.2019 - 01.2020
- Vetted open leads in Salesforce to convert to contact in order to confirm and finalize sales
- Communicated and demonstrated products to customers to show value over competitors products
- Support existing end users accounts by answering any questions and resolving issues.
- Led contract negotiations, ensuring favorable terms while maintaining compliance with company policies.
Education
Salesforce Admin 201
01-2019
High School Diploma -
Plainfield North High School
05.2010
Skills
- Microsoft Office
- Google Office
- Salesforce
- Business Management
- Problem Solving
- Time Management
- Adaptability
Timeline
Sr. Delivery Mobile Operations Specialist
Rivian
05.2023 - Current
ACCOUNT EXECUTIVE / B2B INSIDE SALES
Nextiva
10.2019 - 01.2020
GENERAL MANAGER
PCRK Group DBA. Massage Envy Spa
08.2017 - 03.2022
High School Diploma -
Plainfield North High School
Salesforce Admin 201