Jasmine Emery
Marketing Intern
Summary
A fast learning, results driven, go-getter with experience in meeting customer needs diligently, timely, and with precision. Familiar with meeting deadlines and taking the initiative to offer fresh ideas. A team player always looking for ways to encourage teammates to go the distance with their ideas as well.
Overview
5
5
years of professional experience
Work History
Cashier
Kate Weiser Chocolate
Fort Worth, Texas
11.2023 - 02.2025
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Retail Merchandising Associate
Altman Specialty Plants
04.2023 - 11.2023
- Trained and managed merchandising associates to uphold company standards in customer service and product information.
- Worked closely with managers, suppliers and buyers to stock retail locations.
- Reported potential conflicts or issues to maximize sales and reduce shrink.
- Educated customers on promotional events and monitored inventory for events to improve overall experiences.
- Monitored slow-selling merchandise and placed top sellers on display in prominent areas.
- Provided positive shopping experience, employing conflict resolution skills when problems arose.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Accounts Receivable Specialist
Adp- Automated Data Processing
07.2022 - 03.2023
- Maintained accurate forecasting and financial recordkeeping while tracking over 5000 corporate accounts worth up to $5 million.
- Contacted clients with past due accounts to formulate payment plans, discuss restructuring options.
- Used Oracle to perform accurate financial analysis and audits which helped mitigate financial risks.
- Utilized microsoft excel to share reports with the team
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Strengthened relationships with clients by maintaining open communication channels regarding invoicing and payment schedules.
- Aided in the reduction of bad debt write-offs through diligent monitoring of aging reports and proactive collections efforts.
Financial Services Professional
ROI Solutions Inc.
12.2021 - 05.2022
- Achieved and consistently exceeded revenue quota by 5% through product and service promotion during routine calls.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of financial products and services and creating welcoming, positive experiences.
- Enhanced productivity by 12% for the fiscal year by modifying call scripts and implementing new, evidence supported rapport building techniques.
Mortgage Loan Officer Assistant
New American Funding
04.2021 - 12.2021
- Documented borrower's information in loan processing system and resolved any discrepancies.
- Cultivated and strengthened relationships with new clients and educated 2400 clients monthly on account services and capabilities.
- Set up files using loan officer checklist and submitted on-time for processing.
- Increased client satisfaction by providing exceptional customer service throughout the loan process.
- Contributed to increased loan volume by proactively identifying potential clients and initiating contact.
- Expedited pre-approval processes by accurately evaluating applicant income, credit history, and property values.
- Ensured accurate record-keeping by diligently organizing digital files related to each mortgage application.
- Maintained referral pipeline by reaching out regularly to real estate agents, referral partners, and past clients.
Call Center Representative
Capgemini
06.2020 - 04.2021
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
- Consistently maintained customer service satisfaction ratings through quality control and sympathetic customer engagement.
- Assisted 50 customers in average shift by answering questions, responding to inquiries and handling telephone requests.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Identified upselling opportunities to increase revenue generation.
Education
Associate of Arts - Communications
Tarrant County College District
Fort Worth, TX05-2026
High School Diploma -
Carthage Senior High School
Carthage, NY05.2017
Skills
Client relationship management
Resourceful
Motivated
Product knowledge
Problem-solving
Customer service
Call center experience
Data collection
Team collaboration
Task prioritization
Relationship build
Time management skills
Accomplishments
- Achieved top performer for the month of October by having the highest CEI collection score and collecting from clients efficiency.
- Earned honors across multiple semesters at Tarrant County College due to the effort put into coursework.
Timeline
Cashier
Kate Weiser Chocolate
11.2023 - 02.2025
Retail Merchandising Associate
Altman Specialty Plants
04.2023 - 11.2023
Accounts Receivable Specialist
Adp- Automated Data Processing
07.2022 - 03.2023
Financial Services Professional
ROI Solutions Inc.
12.2021 - 05.2022
Mortgage Loan Officer Assistant
New American Funding
04.2021 - 12.2021
Call Center Representative
Capgemini
06.2020 - 04.2021
Associate of Arts - Communications
Tarrant County College District
High School Diploma -
Carthage Senior High School