Jasmine Faulkner
The Bronx,NY
Summary
Professional and Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule, seeking a position where my skills can support the goals of an established organization.
Overview
11
11
years of professional experience
Work History
Shift Lead Manager
Pizza Hut
The Bronx, NY
04.2024 - Current
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Monitored store operations to ensure compliance with company policies and procedures.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Managed daily shift operations, including scheduling and assigning team members to specific tasks.
- Trained new employees on procedures, policies, and job functions.
- Provided coaching and guidance to team members when necessary to improve performance.
- Enforced safety standards throughout the store including proper use of equipment.
- Assisted in resolving escalated customer service issues in a timely manner.
- Ensured compliance with food safety regulations and quality standards.
Food Handler, Food Safety Professional
NYC Department of Mental health and Hygiene
New York, New York
06.2024 - 07.2024
- Maintained a safe working environment by adhering to all sanitation protocols.
- Demonstrated knowledge of menu items in order to answer customer questions accurately.
- Checked temperatures of freezers, refrigerators and hot holding units on a regular basis.
- Developed and efficient system for restocking food items from vendors.
Bar Waiter
St. John’s bar
Manhattan, New York
01.2023 - 03.2024
- Provided customers with information about the menu items, drinks, and specials of the day.
- Took orders from customers for food and beverages.
- Participated in staff meetings and training sessions as required.
- Processed payments using cash registers or point-of-sale systems.
- Cleared away dirty dishes, glasses, and cutlery between courses as needed.
- Closed down bar area at end of shift including cleaning work surfaces and restocking supplies for next day's use.
- Greeted customers and provided friendly service.
Bakers Assistant
The Ovenly Bakery
Brooklyn, NY
09.2019 - 03.2020
- Prepared baked good for customer orders
- Weighed ingredients and prepared cake pans to go in the oven
- Place all mailing address stamps on packaged boxes for customer orders
- Cut out cookies and wrapped cakes preparing them for deliveries.
Loss Prevention
Burlington Coat Factory
Brooklyn, NY
06.2018 - 02.2019
- Open and closed store location
- Investigated known or suspected internal and external theft
- Conducted store Audits to identify problem areas or procedures to prevent financial loss
- Monitored surveillance of customers and employees.
Coat Check
Lavos Italian Eatery
Brooklyn, NY
07.2017 - 12.2017
- Signed in and report to coat check room
- Greeted guest in courteous and professional manner
- Prepared tickets on hangers in numerical order
- Cleaned and organized coat room
- Gathered and Returned guest items from the coat room according to ticket number.
Custodial Engineer
The Graham Wyndham Campus School
02.2014 - 06.2016
- Assisted co workers with cleaning the kitchen and cafeteria areas
- Swept and mopped staircases and kitchen floors as well as the Cafeteria
- Scrubbed equipment and sanitized utensils
- Gathered and disposed of trash in proper containers and loaded trash onto trucks.
Education
HighSchool Equivalency Diploma -
Pathways to Graduation
Brooklyn, NY04.2017
Skills
- Hardworking
- Reliable
- Dependable
- Responsible
- Safe minded
- Team player
- Able to work independently
- Customer oriented
- Great attitude
- Operations Management
- Rules Enforcement
- Team motivation
- Employee Training
- Sales Strategies
- Inventory Control
- Handling Customer Complaints
Timeline
Food Handler, Food Safety Professional
NYC Department of Mental health and Hygiene
06.2024 - 07.2024
Shift Lead Manager
Pizza Hut
04.2024 - Current
Bar Waiter
St. John’s bar
01.2023 - 03.2024
Bakers Assistant
The Ovenly Bakery
09.2019 - 03.2020
Loss Prevention
Burlington Coat Factory
06.2018 - 02.2019
Coat Check
Lavos Italian Eatery
07.2017 - 12.2017
Custodial Engineer
The Graham Wyndham Campus School
02.2014 - 06.2016
HighSchool Equivalency Diploma -
Pathways to Graduation