- Music
- Board Games
- Posting on Social Media
- Yoga
- DIY and Home Improvement
- I enjoy helping others and giving back to the community
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Cooking
- Enjoy hobbies that combine physical activity with outdoor exploration
- Baking
- Pilates
Morgan Schreck
Urbandale,IA
Summary
Detail-oriented professional with experience in retail operations, cash handling, and customer service. Skilled in communication, team leadership, and strategic planning, with a proven ability to improve efficiency, support team success, and deliver strong customer experiences in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Shift Lead Manager
Arby's Restaurant
West Des Moines, IA
09.2025 - Current
- Supervised daily operations, ensuring compliance with food safety and quality standards.
- Trained and mentored team members to enhance service delivery and operational efficiency.
- Monitored inventory levels, coordinating orders to maintain stock availability and minimize waste.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
Cook/Dietary Aid
The New Homestead
Guthrie Center, IA
06.2024 - 05.2025
- Prepared and cooked diverse menu items with precision and attention to detail.
- Maintained high standards of food safety and sanitation practices.
- Trained junior cooks on cooking techniques and kitchen equipment use.
- Developed new recipes, enhancing menu variety and customer satisfaction.
- Managed inventory levels, ensuring availability of fresh ingredients daily.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Cashier
Raising Cane's
Cedar Rapids, IA
09.2023 - 05.2024
- Provided excellent customer service, resolving inquiries and ensuring satisfaction.
- Maintained cleanliness and organization in the drive-thru area to enhance operational flow.
- Trained new team members on cash handling procedures and company policies.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Collaborated with fellow team members to ensure smooth workflows and exceptional customer experiences during all shifts worked.
Family Nanny
Private Home
Guthrie Center, IA
05.2023 - 08.2023
- Cared for two children during daytime weekdays. Prepared meals, adhered to schedule getting both girls to activities and sports, and taught social skills such as problem solving and communication.
- Developed personalized educational activities to enhance cognitive and social skills.
- Cultivated a safe and nurturing environment for children of varying ages.
- Organized recreational outings that promoted physical activity and creativity.
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
- Maintained open communication with parents to discuss progress, challenges, and goals for the children.
- Improved children''s social skills by organizing playdates and group outings.
Store Clerk
Restyle
03.2021 - 05.2023
- Held a store key, often opening and closing
- Assisted customers with product selection, enhancing overall shopping experience.
- Processed transactions accurately using POS systems, maintaining cash handling procedures.
- Developed merchandising displays to promote seasonal products and increase sales visibility.
- Monitored store cleanliness and organization, contributing to a welcoming environment for customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
Server
Links at Lake Panorama Golf Course
06.2022 - 12.2022
- Waitress in dining area for national golf course, bartender as needed, excellent customer service, used point of sale system.
- Delivered exceptional customer service in high-volume dining environment.
- Managed order accuracy and ensured timely service for guests.
- Collaborated with kitchen team to streamline order fulfillment processes.
- Monitored dining area for cleanliness and addressed guest needs promptly.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Housekeeper
The New Homestead
Guthrie Center, IA
03.2018 - 05.2021
- Housekeeping and laundry as needed.
- Trained and mentored new staff on effective cleaning techniques and safety protocols.
- Developed efficient cleaning schedules to optimize workflow and minimize downtime.
- Enhanced guest satisfaction through attention to detail in room preparation and upkeep.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Led daily cleaning operations, ensuring high standards of hygiene and cleanliness across all areas.
Education
High School Diploma -
Adair Casey-Guthrie Center
Guthrie Center, IA05-2023
Skills
- Hardworking
- Collaborative
- Punctual
- Reliable
- Compassion
- Problem Solving
- Verbal Communication
Interests
Timeline
Shift Lead Manager
Arby's Restaurant
09.2025 - Current
Cook/Dietary Aid
The New Homestead
06.2024 - 05.2025
Cashier
Raising Cane's
09.2023 - 05.2024
Family Nanny
Private Home
05.2023 - 08.2023
Server
Links at Lake Panorama Golf Course
06.2022 - 12.2022
Store Clerk
Restyle
03.2021 - 05.2023
Housekeeper
The New Homestead
03.2018 - 05.2021
High School Diploma -
Adair Casey-Guthrie Center