D'Andre Harris
Sicklerville,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Shift Lead Manager
GameStop
Blackwood, NJ
08.2022 - Current
- Oversaw the efficient coordination of daily shift operations, assigning team members to perform specific duties.
- Trained new employees on procedures, policies, and job functions.
- Ensured compliance with all safety regulations during shifts.
- Monitored performance of staff to ensure quality standards were met.
- Resolved customer complaints in a timely and professional manner.
- Maintained accurate records of employee attendance and payroll data.
- Assisted in the development of short-term goals for each shift.
- Provided feedback to team members on their performance levels.
- Addressed any issues or concerns raised by staff during shifts.
- Ensured proper stock levels were maintained throughout the shift.
- Analyzed operational data to identify areas for improvement.
- Taught staff upselling techniques to meet revenue targets.
- Coordinated shift workers for inventory receiving, auditing and restocking.
Customer Service Associate - Hardware & Tools
Lowe's Home Centers, LLC
Sicklerville, NJ
08.2017 - 05.2019
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Maintained an organized system for tracking customer interactions and feedback.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Followed up with customers after purchase to ensure satisfaction.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Suggested product solutions based on individual customer needs.
- Answered phone calls from customers promptly and courteously.
- Handled cash register operations accurately during peak times.
- Maintained knowledge of current sales promotions and new product releases.
- Kept work area neat, clean, and well-stocked at all times.
Front End & Back End Pharmacy Cashier
Rite Aid Pharmacy
Blackwood, NJ
07.2016 - 08.2017
- Greeted customers, provided excellent customer service, and answered inquiries in a timely manner.
- Processed payments accurately using cash registers and credit card machines.
- Provided accurate change for transactions and balanced the daily till at the end of each shift.
- Performed general housekeeping duties such as stocking shelves, organizing merchandise, and cleaning work areas.
- Assisted pharmacy staff with prescription filling and other tasks as needed.
- Maintained records of sales transactions for inventory control purposes.
- Adhered to HIPAA regulations when handling confidential patient information.
- Answered phone calls from customers regarding product availability and pricing information.
Education
High School Diploma -
Highland Regional High School
Blackwood, NJ06-2016
Some College (No Degree) - Computer Science & Technology
Camden County College
Blackwood, NJSkills
- Operations Management
- Policy Enforcement
- Staff Scheduling
- Team motivation
- Rules Enforcement
- Motivation Techniques
- Employee Training
- Basic programming
- Strong Work Ethic
- Dependable and Hardworking
- Communication
- Analytical Thinking
- Maintenance & Repair
- Data Management
- Leadership
- Problem-Solving
- MS Office
- Google Drive
Languages
Japanese
Limited
English
Professional
Timeline
Shift Lead Manager
GameStop
08.2022 - Current
Customer Service Associate - Hardware & Tools
Lowe's Home Centers, LLC
08.2017 - 05.2019
Front End & Back End Pharmacy Cashier
Rite Aid Pharmacy
07.2016 - 08.2017
High School Diploma -
Highland Regional High School
Some College (No Degree) - Computer Science & Technology
Camden County College