Jasmine Fennie
Houston,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Data Entry Clerk
A2Z Services
01.2021 - Current
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Followed established procedures to enter and process data correctly.
- Scanned documents and saved in database to keep records of essential organizational information.
- Created spreadsheets for more efficient recordkeeping.
- Utilized techniques for increasing data entry speed.
Executive assistant
Perry's Realty
08.2020 - 01.2022
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Answered high volume of phone calls and email inquiries.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Filed paperwork and organized computer-based information.
- Worked with senior management to initiate new projects and assist in various processes.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
Call Center Representative
ARISE
11.2019 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed debit and credit card and electronic check payments.
- Attended telephone skills and program information training sessions to boost aptitude.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Boosted customer service satisfaction ratings through consistent quality control.
- Educated customers on company systems, form completion, and access to services.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Approved and terminated customer contracts upon request.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
Insurance Customer Service Representative
Patient Finance Solutions
01.2016 - 08.2020
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Assisted customers with completing insurance documents to avoid missed information.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Provided primary customer support to internal and external customers.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Liaised with insurance carriers to resolve billing errors and discrepancies.
- Assessed customer needs and recommended suitable insurance policies.
Education
Real Estate License - Real Estate
Champions School of Real Estate
Houston, TX12.2021
BBA - Business Admin
Houston Community College
Houston, TX05.2024
Skills
- Word Processing
- Data Accuracy
- Data Security
- Document Processing
- Call Management
- Scheduling
- Paperwork Processing
- Complaint Resolution
- Appointment Scheduling
- Data Collection
- Account Updating
- Data Entry
- Microsoft Outlook
- CRM Software
- Receiving Support
- Critical Thinking
- Report Creation
- Administrative Support
- POS Systems Expert
- Customer RMA Management
- Documentation Skills
- Customer Service
- Travel Administration
- Technical Support
- Quality Control
- Office Management
- PeopleSoft
- 60 WPM
Timeline
Data Entry Clerk
A2Z Services
01.2021 - Current
Executive assistant
Perry's Realty
08.2020 - 01.2022
Call Center Representative
ARISE
11.2019 - Current
Insurance Customer Service Representative
Patient Finance Solutions
01.2016 - 08.2020
Real Estate License - Real Estate
Champions School of Real Estate
BBA - Business Admin
Houston Community College
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