Jasmine Fields
Houston,TX
Summary
Proven security and customer service professional with experience at Securitas Security Services USA, adept in surveillance and emergency response. Skilled in phone etiquette and maintaining composure under pressure, I streamline operations and enhance safety. Achievements include significantly improving front desk efficiency and customer satisfaction.
Positive, upbeat, and detail-oriented with passion for delivering exceptional customer service and support in remote setting. Possesses strong communication and problem-solving skills, along with proficiency in using computer systems and managing multiple tasks effectively. Dedicated to enhancing customer experiences and contributing to team success through diligent and efficient work.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Security Officer
Securitas Security Services USA
Houston, TX
03.2023 - 09.2023
- Ensured prompt response times for alarms or detected threats by closely monitoring surveillance feeds and coordinating with fellow security officers.
- Maintained a safe environment for employees and visitors by regularly patrolling the premises and addressing potential security concerns.
- Completed detailed incident reports after any security-related events, ensuring accurate documentation for future reference or insurance claims purposes.
- Streamlined front desk operations with efficient guest registration and accurate record-keeping procedures.
- Issued access cards to authorized personnel to monitor access points.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
Front Desk Security Receptionist
Allied Universal Security Services
Houston, TX
08.2022 - 02.2023
- Enhanced building security by diligently monitoring CCTV systems and reporting suspicious activities.
- Assisted in reducing security risks by conducting thorough bag checks and screening processes for all entrants.
- Maintained a safe and secure environment for visitors by following strict access control procedures.
- Supported receptionist duties, such as answering phone calls and emails, scheduling appointments, and managing facility calendars.
Customer Service Cashier
Walmart
Houston, TX
07.2021 - 12.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Cashier
Panda Express
Humble, TX
01.2020 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Health And Wellness
Blanson CTE High School
Houston05.2021
Skills
- Phone Etiquette
- Goal-Oriented
- Appointment Scheduling
- Customer Service
Certification
Phlebotomy Certificate-03/2025
CPR-03/2025
Timeline
Front Desk Security Officer
Securitas Security Services USA
03.2023 - 09.2023
Front Desk Security Receptionist
Allied Universal Security Services
08.2022 - 02.2023
Customer Service Cashier
Walmart
07.2021 - 12.2021
Cashier
Panda Express
01.2020 - 07.2021
Health And Wellness
Blanson CTE High School