Jasmine Figueroa
Rochester Hills,MI
Summary
Dynamic professional advocate with exceptional analytical skills and a proven track record in client representation, legal research, and case management. Expertise in collaborating with diverse teams to achieve optimal outcomes while remaining adaptable to evolving needs. Proficient in negotiation, communication, and conflict resolution, consistently delivering impactful solutions. Reliable and results-driven, committed to driving success and fostering positive relationships.
Overview
19
19
years of professional experience
Work History
Social Media Advocate
Volkswagen of America
06.2024 - Current
- Provided owners/prospective owners with answers to questions regarding vehicles, features and services
- Assisted call center with calls with customers
- Utilized all internal resources to resolve customer/vehicle issues
- Monitored trends and customer sentiment
- Assisted customers through Facebook, Instagram, YouTube, etc.
- Demonstrated a strong, dynamic work ethic, positive attitude and moral standard
- Exercised fiscal responsibility and formulate creative business solutions to achieve superior customer satisfaction
- Quickly and accurately documented information in the Volkswagen CRM tool
- Understood and properly applied Volkswagen Policy and Procedure
- Left all contacts with a positive impression of the Volkswagen Brand
Chat Advocate
Volkswagen of America
05.2023 - 06.2024
- Focused on direct one-to-one communication with customers through the messaging platform
- Answered questions on car features, services, scheduling, and pricing
- Quickly and accurately documented information in the Volkswagen CRM tool
- Understood and properly applied Volkswagen Policy and Procedure
- Assisted call center with calls with customers
- Provided owners/prospective owners with answers to questions regarding vehicles, features and services
Customer Care Advocate
Volkswagen of America
07.2022 - 05.2023
- Answered customer's questions regarding their vehicles
- Set dealership appointments
- Handled around 30 inbound calls daily
- Documented each call into Salesforce
- Followed up with customers daily
- Created, maintained, and entered information into databases
- Conducted searches to find needed information for customers to access vehicle information
- Kept records of calls placed and recorded
Hair Stylist & Bridal Hair and Makeup Specialist
Salon Bliss
01.2014 - 01.2022
- Created customized bridal looks
- Delivered high quality service for weddings and special events
Contact Center Sales Coordinator
LSJ
12.2012 - 06.2014
- Scheduled clients for in office consultations
- Answered customer questions regarding LSL procedures
- Contacted prospective LSL clients to provide information
Business Development Representative
Auto Credit Express
12.2010 - 08.2011
- Processed leads from online loan applications
- Assigned applicants with vendors across the country
- Analyzed applicant loan preparedness and qualifications for approval
- Placed leads with vendors based on proximity and qualifications
Member Service Representative
PSCU Financial Services
11.2006 - 10.2008
- Assisted credit union members with full service transactions via the phone
- Submitted loan applications on behalf of credit union members for processing
Education
High School Diploma -
Central High School
Pontiac, MI06-2005
Cosmetology Certification - undefined
Paul Mitchell The School
Sterling Heights, MITimeline
Social Media Advocate
Volkswagen of America
06.2024 - Current
Chat Advocate
Volkswagen of America
05.2023 - 06.2024
Customer Care Advocate
Volkswagen of America
07.2022 - 05.2023
Hair Stylist & Bridal Hair and Makeup Specialist
Salon Bliss
01.2014 - 01.2022
Contact Center Sales Coordinator
LSJ
12.2012 - 06.2014
Business Development Representative
Auto Credit Express
12.2010 - 08.2011
Member Service Representative
PSCU Financial Services
11.2006 - 10.2008
Cosmetology Certification - undefined
Paul Mitchell The School
High School Diploma -
Central High School