Jasmine Forbes
New York,NY
Summary
Experienced with patient care and support. Utilizes effective communication and attention to detail to ensure smooth service delivery. Track record of enhancing patient satisfaction through reliable and adaptable service.
Overview
16
16
years of professional experience
Work History
Patient services / Tech aide
Lenox Hill radiology
06.2023 - Current
- Responsible for registering patients, coordinating with colleagues for timely turnaround, and responding to patient questions and concerns both over the telephone and in person
- Obtains proper insurance and patient information, collects signatures and ensures accuracy and completion of necessary documentation
- Verifies updates changes in patient physician insurance to ensure proper billing
- Collects and logs all co-pays and fees
- Schedules, reschedules or cancels new or current patients, confirms appointments and notifies staff of changes when necessary
- Gives patients appropriate orientation for preparatory and safety protocols, and provides directions to facilities if needed
- Communicates delays in appointments in a timely fashion and offers rescheduling in circumstances where delays could be significant
- Coordinate with the Front-office staff for timely and effective care of patients
- Obtain proper authorization and identification prior to release of confidential medical records
- Assist technologist with paperwork and looking up prior images
- Calling hospitals and imaging centers for priors for our scheduled patients
- Pre-registers, submits reports and documents, inputs clinical data as needed for appointment, and requests films and reports as needed
CSR - Customer Service Representative
Uncommon Goods
10.2022 - 02.2023
- Review order inquiries, create a solution and update the customer
- Submit credits and refunds through various payment processing platforms
- Create replacement orders to resolve outstanding order issues
- Be alert to trending issues – report to the leadership team in order to resolve and execute the best solution for these problem
- Provide outstanding service to our customers via phone, email, and chat
- (exceptions)
Travel Planner
Global Contact Services
01.2019 - 05.2021
- Handle high volume of incoming and outgoing calls
- Respond to customer inquiries
- Resolve problems by clarifying issues and exploring alternate solutions
- Work effectively and multi task in fast paced environment
- Data entry and transaction processing
Cash office responsible, Sales Advisor
H & M
10.2012 - 06.2014
Operations and staffing supervisor, Cash wrap lead
Victoria’s secrets
10.2010 - 10.2012
- Key holder
- Responsible for all cash , credit or debit handling transactions for the store
- Investigate shortages or draw overages
- Daily account reconciliation and payroll verifications.
- Onboard and train employees on cash procedures and store routines
- Push and drive sales through segments
- Developed and coordinated training
- Complete audit and track cash audit that include daily deposit logs and slips
- Screen associates candidates by phone and resume
- Create weekly schedules with ACES for 50 + associates during non peak times
- 80+ associates for peak times including holidays Manage daily payroll by executing FLEX software
- Assist managers with opening and closing cash procedures.
- Handle cash and or credit or debit transactions
- Obtain customer loyalty by opening angel cards
- Partner with operations and staffing supervisor with cashier orientation
Education
AS - Liberal arts
BMCC
New York, NY01.2012
Skills
Managed appointment scheduling to optimize team availability and enhance client interactions
Demonstrated strong problem-solving capacity through analytical thinking and strategic decision-making
Assisted teams in completing projects by fostering open communication and collaboration Supported colleagues in achieving shared goals through cooperative efforts
Assisted in managing multiple tasks simultaneously to support team objectives Collaborated with colleagues to prioritize workload and meet deadlines
Applied critical thinking skills to analyze complex problems and develop effective solutions
Demonstrated compassion and understanding in interactions with clients and colleagues
Timeline
Patient services / Tech aide
Lenox Hill radiology
06.2023 - Current
CSR - Customer Service Representative
Uncommon Goods
10.2022 - 02.2023
Travel Planner
Global Contact Services
01.2019 - 05.2021
Cash office responsible, Sales Advisor
H & M
10.2012 - 06.2014
Operations and staffing supervisor, Cash wrap lead
Victoria’s secrets
10.2010 - 10.2012
AS - Liberal arts
BMCC