Jasmine Forbes

Brooklyn,NY

Summary

Experienced with patient care and support. Utilizes effective communication and attention to detail to ensure smooth service delivery. Track record of enhancing patient satisfaction through reliable and adaptable service.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

years of professional experience

Work History

Patient Services / Tech Assistant

Lenox Hill radiology

06.2023 - Current

Responsible for coordinating with colleagues for timely turnaround, and responding to patient questions and concerns both over the telephone and in person
Obtains proper insurance and patient information, collects signatures and ensures accuracy and completion of necessary documentation
Verifies updates changes in patient physician insurance to ensure proper billing
Schedules, reschedules or cancels new or current patients, confirms appointments and notifies staff of changes when necessary
Gives patients appropriate orientation for preparatory and safety protocols, and provides directions to facilities if needed
Communicates delays in appointments in a timely fashion and offers rescheduling in circumstances where delays could be significant
Coordinate with the Front-office staff for timely and effective care of patients
Obtain proper authorization and identification prior to release of confidential medical records
Assist technologist with paperwork and looking up prior images
Calling hospitals and imaging centers for priors for our scheduled patients
Pre-registers, submits reports and documents, inputs clinical data as needed for appointment, and requests films and reports as needed

Travel Planner

Global Contact Services

01.2019 - 05.2021

Handle high volume of incoming and outgoing calls
Respond to customer inquiries
Resolve problems by clarifying issues and exploring alternate solutions
Work effectively and multi task in fast paced environment
Data entry and transaction processing

Cash office responsible, Sales Advisor

H & M

10.2012 - 06.2014

Key holder
Responsible for all cash , credit or debit handling transactions for the store
Investigate shortages or draw overages
Daily account reconciliation and payroll verifications.
Onboard and train employees on cash procedures and store routines
Push and drive sales through segments
Developed and coordinated training
Complete audit and track cash audit that include daily deposit logs and slips
Screen associates candidates by phone and resume
Create weekly schedules with ACES for 50 + associates during non peak times
80+ associates for peak times including holidays Manage daily payroll by executing FLEX software
Assist managers with opening and closing cash procedures.
Handle cash and or credit or debit transactions
Obtain customer loyalty by opening angel cards
Partner with operations and staffing supervisor with cashier orientation

Operations and staffing supervisor, Cash wrap lead

Victoria’s secrets

10.2010 - 10.2012

Key holder
Responsible for all cash , credit or debit handling transactions for the store
Investigate shortages or draw overages
Daily account reconciliation and payroll verifications.
Onboard and train employees on cash procedures and store routines
Push and drive sales through segments
Developed and coordinated training
Complete audit and track cash audit that include daily deposit logs and slips
Screen associates candidates by phone and resume
Create weekly schedules with ACES for 50 + associates during non peak times
80+ associates for peak times including holidays Manage daily payroll by executing FLEX software
Assist managers with opening and closing cash procedures.
Handle cash and or credit or debit transactions
Obtain customer loyalty by opening angel cards
Partner with operations and staffing supervisor with cashier orientation

Education

Economics And Finance

SUNY Buffalo State

Buffalo, NY

AS - Liberal arts

BMCC

New York, NY

01-2012

Skills

Managed appointment scheduling to optimize team availability and enhance client interactions
Demonstrated strong problem-solving capacity through analytical thinking and strategic decision-making
Assisted teams in completing projects by fostering open communication and collaboration Supported colleagues in achieving shared goals through cooperative efforts

Assisted in managing multiple tasks simultaneously to support team objectives Collaborated with colleagues to prioritize workload and meet deadlines
Applied critical thinking skills to analyze complex problems and develop effective solutions
Demonstrated compassion and understanding in interactions with clients and colleagues

Timeline