Jasmine Foreman
Cayce,SC
Summary
I am currently enrolled in the ADN program At Midlands Technical College where I will be working toward receiving my Nursing License. I am planning on becoming an Oncology Nurse and would like to begin my healthcare career where I can not only learn, but could possibly forward my career in the near future. I love assisting others and have always had a passion for caring and leaving a strong impact on clients, as well as customers. I have great communication skills, I am hardworking and am always eager to learn.
Overview
7
7
years of professional experience
Work History
Esthetician
Self Employed
Columbia , SC
07.2022 - Current
- Tested products on clients to determine best results and provide product recommendations.
- Maintained cleanliness of treatment room and equipment between appointments.
- Answered multi-line phone, returned clients calls and scheduled appointments.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Educated clients on proper skin care techniques according to individual needs.
- Kept detailed records of client visits, treatments performed, and product purchases.
- Demonstrated proper use of all products to ensure client satisfaction with results.
- Adhered to safety protocols throughout all procedures to minimize risk of injury or infection.
- Used peels and masks to improve appearance of client skin, customizing approaches based on client age and budget.
- Conducted private client consultations.
- Relaxed clients with facial and body massages, aromatherapy and soothing environments.
- Processed payments, set up appointments and promoted new products and services to help meet business objectives.
- Educated clients on skin conditions, treatments and products to grow sales.
- Assisted with operational activities such as inventory control, loss prevention and compliance.
- Performed waxing services on clients including eyebrows, lip, chin, and full face.
- Promoted skincare products to patients according to specific needs, boosting overall revenue.
- Checked supplies inventory regularly to ensure adequate stock levels at all times.
- Meticulously maintained spa appearance and cleanliness.
- Used magnifying lamps or visors to evaluate and examine client skin condition and appearance.
- Designed customized facial and body treatments meeting individual client needs.
- Ensured compliance with state regulations related to sanitation and health standards.
- Greeted clients upon arrival to spa and provided information about services offered.
- Assisted in the development of customized skin care regimens for clients.
Customer Relations Manager
Jim Hudson Lexus Of Columbia
Columbia , SC
07.2017 - 08.2022
- Resolved customer inquiries and complaints requiring management-level escalation.
- Drafted proposals outlining new ideas or initiatives related to enhancing the overall experience of our customers.
- Provided exemplary level of service to customers to extend relationships for future business opportunities.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Resolved escalated customer complaints quickly and effectively.
- Provided strategic guidance on improving customer relations initiatives across multiple channels.
- Analyzed customer feedback surveys to identify areas of improvement in guest service delivery.
- Developed and implemented customer service policies and procedures to ensure consistent, high quality customer service.
- Monitored call center operations to ensure compliance with established standards.
- Supervised team of 4 customer service and front-line personnel, meeting needs of more than 50 guests per day.
Education
Esthetics - Esthetics
Kenneth Schuler
Columbia, SC04-2021
MBA - Business Administration With An Emphasis in Finance
Kaplan University
Davenport, IA08-2016
Bachelor of Arts - Business Administration
Hastings College
Hastings, NE05-2011
Associates Degree in Nursing - Nursing
Midlands Technical College
West Columbia, SCSkills
- Excellent Team Player
- Customer Consultation
- Medical Recordkeeping
- Client Intakes
- Relationship Building and Management
- Professional Demeanor
- Scheduling
- Supply Management
- Consultations
- Sales Background
- Microsoft Use
- Care Regimen Design
- Sales Expertise
- Call Monitoring
- Handling Escalations
- Quality Assurance
- Schedule Coordination
- Administrative Support
- Customer Service
- Conflict Management
- Customer-Focused
- Time Management
- Positive and Constructive Feedback
- Work Prioritization
- Continuous Improvement
- Problem-Solving
- Customer Relations
References
References available upon request.
Timeline
Esthetician
Self Employed
07.2022 - Current
Customer Relations Manager
Jim Hudson Lexus Of Columbia
07.2017 - 08.2022
Esthetics - Esthetics
Kenneth Schuler
MBA - Business Administration With An Emphasis in Finance
Kaplan University
Bachelor of Arts - Business Administration
Hastings College
Associates Degree in Nursing - Nursing
Midlands Technical College
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