JASMINE FOUCHÉ
Dallas-Fort Worth,TX
Summary
Enthusiastic and dependable customer service professional with over 5 years of experience delivering excellent support and resolving client concerns. Detail-oriented and highly organized, with strong communication and interpersonal skills. Familiar with residential real estate processes including apartment locating, scheduling tours, and client follow-up. Seeking an opportunity to apply my customer-focused mindset and growing knowledge of leasing to a Leasing Consultant role. Fast learner with a passion for helping people find their ideal living space.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Centralized Applications Coordinator
Related Companies
Dallas, TX
06.2025 - Current
- Reviewed, processed, and verified high volumes of rental applications for accuracy and completeness
- Evaluated applicant eligibility by analyzing income, credit, background, and rental history
- Ensured compliance with Fair Housing laws and company policies throughout the screening process.
- Communicated application status updates to applicants, leasing teams, and property managers.
- Utilized Funnel and Yardi Crm to complete daily functions
Real Estate Agent
Self-Employed
Dallas-Fort Worth, TX
02.2023 - 02.2025
- Conduct client consultations, apartment locating, and property showings for prospective renters and buyers
- Build and maintain relationships with apartment communities and leasing offices to stay informed on availability and promotions
- Manage all aspects of the leasing process including qualification, paperwork, and communication
- Negotiated, facilitated, and managed real estate transactions.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
Customer Service Representative
Honda Financial Services
Irving, TX
11.2021 - 02.2023
- Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving Concerns
- Answered average of 40 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offering advice and assistance to customers, paying attention to special needs or wants.
- Conduct research on customer accounts to address their needs
- Adhere to legal and operational compliance by following company policies and procedures
Health Concierge
Aetna
Arlington, TX
01.2020 - 11.2021
- Resolved problems related to benefits, eligibility and claims.
- Handled more than 70 daily inbound calls from health plan customers Provided information such as copay and premium details
- Ensure that confidential health information is protected according to HIPAA laws
- Educating customer on Explanation of Benefits, In-Network vs Out of Network
- Researching medical billing codes for coverage purposes
- Maintained full and current understanding of available plans, products and services.
Customer Service Representative
American Specialty Health
Fort Worth, TX
09.2019 - 01.2020
- Answered incoming phone calls to articulate product value to prospective customers and support current Policy holders.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%
- Responded to customer requests for products, services and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Sales Associate
The UPS Store Inc.
Arlington, TX
06.2017 - 06.2019
- Greeting customers and determining their needs
- Providing expert advice on shipping, packaging, printing, and other services
- Receiving and processing packages for shipping
- Handling sales transactions and managing point of sale
- Operating store equipment, including copiers,printers,fax machines,and binding equipment.
Education
Associate's Degree - Business Administration
Tarrant County College
Fort Worth, TX05-2018
Skills
- Apartment Leasing & Tours
- Customer Relationship Management
- Fair Housing Knowledge
- Lead Follow-Up & Conversion
- CRM (Salesforce, Company provided tools)
- Marketing & Social Media Outreach
- Conflict Resolution & Problem Solving
- Resident Retention Strategies
- Customer service
- Data entry
- Call center experience
Additional Information
- Knowledge of local DFW housing and rental market
- Comfortable working in fast-paced offices or independently
- Available for weekends and flexible scheduling
Certification
- Licensed -Texas Real Estate- [February 2023-February 2025]
Timeline
Centralized Applications Coordinator
Related Companies
06.2025 - Current
Real Estate Agent
Self-Employed
02.2023 - 02.2025
Customer Service Representative
Honda Financial Services
11.2021 - 02.2023
Health Concierge
Aetna
01.2020 - 11.2021
Customer Service Representative
American Specialty Health
09.2019 - 01.2020
Sales Associate
The UPS Store Inc.
06.2017 - 06.2019
Associate's Degree - Business Administration
Tarrant County College