Jasmine Fredericksen
Las Cruces,NM
Summary
Veterinary professional with extensive experience in animal healthcare and strong commitment to excellence in clinical support. Adept at administering treatments and providing compassionate care. Known for collaborative teamwork and adaptability in fast-paced environments, with key skills in diagnostic testing and patient management.
Overview
16
16
years of professional experience
Work History
Veterinary Office Manager
Calista Animal Hospital
Las Cruces, NM
10.2023 - Current
- Developed standard operating procedures to improve workflow efficiency and compliance with regulations.
- Provided customer service, resolving client concerns professionally and empathetically in all situations.
- Developed strong relationships with vendors, negotiating favorable pricing on supplies and services.
- Assisted with recruiting efforts to attract qualified candidates for open positions within the practice.
- Completed bi-weekly payroll for 50 employees to send to accountants to complete.
- Managed payments and billing for specific low income programs.
- Maintained IT problems and purchase and install new technology.
- Maintained in house bloodwork machines.
- Organized and ran off site vaccination clinics.
Veterinary Technician
Calista Animal Hospital
Las Cruces, NM
01.2017 - Current
- Educated pet owners on post-operative care and preventive health practices.
- Trained junior staff on veterinary protocols and best practices for animal handling.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Restrained animals to protect veterinarians from potential harm.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Administered medications to animals in treatment and documented changes in condition.
- Collected patient biopsies and blood samples for laboratory analysis.
- Improved patient care by assisting veterinarians in diagnosing and treating animals.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Provided emergency care for injured animals, significantly reducing recovery time.
- Documented patient history and treatment details, maintaining accurate and up-to-date medical records.
- Conducted laboratory tests to assist in diagnosis of animal diseases, facilitating timely treatment plans.
- Administer medications, vaccines and treatments as instructed by veterinarian.
Veterinary Pharmacy Technician
Calista Animal Hospital
Las Cruces, NM
03.2019 - 2022
- Assisted veterinarians in dispensing medications and managing patient records.
- Prepared and labeled prescriptions accurately for animal patients.
- Maintained inventory levels of pharmaceuticals and medical supplies efficiently.
- Educated pet owners on medication administration and dosage instructions.
- Conducted quality checks on medications before distribution to prevent errors.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Veterinary Assistant
Calista Animal Hospital
Las Cruces, NM
07.2012 - 05.2017
- Assisted veterinarians in performing examinations and procedures on animals.
- Managed patient records using veterinary practice management software.
- Provided compassionate care while handling and restraining animals for treatment.
- Educated pet owners on post-treatment care and preventive health measures.
- Maintained cleanliness and sanitation standards in examination rooms.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Provided customer support to clients, answering questions and addressing concerns.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
Veterinary Receptionist
Calista Animal Hospital
Las Cruces, NM
01.2012 - 01.2017
- Managed appointment scheduling and client communications to enhance service efficiency.
- Assisted veterinarians with patient intake and medical record documentation.
- Provided accurate information on services, treatments, and medications to clients.
- Maintained cleanliness and organization of reception area to ensure welcoming environment.
- Handled incoming calls and inquiries, addressing client concerns promptly.
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Entered data from pet records and office visits into computer system.
Veterinary Assistant
Alta Vista Animal Clinic
Las Cruces, NM
05.2011 - 12.2011
- Maintained cleanliness and sanitation standards in examination rooms and surgical areas.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
Restaurant Hostess
IHOP
Las Cruces, NM
06.2010 - 12.2010
- Greeted and seated guests promptly, ensuring a positive first impression.
- Maintained cleanliness and organization of front-of-house areas to enhance ambiance.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Associate of Applied Science - Registered Veterinary Technician
Penn Foster College
Scottsdale, AZ05.2027
Bachelor of Science - Animal Science
New Mexico State University
Las Cruces, NM05.2017
High School Diploma -
Onate High School
Las Cruces, NM05.2011
Skills
- Animal care
- Appointment scheduling
- Intravenous catheterization
- Medication administration
- Vaccine administration
- Medical history collection
- Diagnostic imaging
- Laboratory skills
- Diagnostic sampling
- Vital signs
- Controlled substance management
- Venipuncture proficiency
Timeline
Veterinary Office Manager
Calista Animal Hospital
10.2023 - Current
Veterinary Pharmacy Technician
Calista Animal Hospital
03.2019 - 2022
Veterinary Technician
Calista Animal Hospital
01.2017 - Current
Veterinary Assistant
Calista Animal Hospital
07.2012 - 05.2017
Veterinary Receptionist
Calista Animal Hospital
01.2012 - 01.2017
Veterinary Assistant
Alta Vista Animal Clinic
05.2011 - 12.2011
Restaurant Hostess
IHOP
06.2010 - 12.2010
Associate of Applied Science - Registered Veterinary Technician
Penn Foster College
Bachelor of Science - Animal Science
New Mexico State University
High School Diploma -
Onate High School