Taylor Price
609 Outer Drive
Summary
Dynamic Veterinary Office Manager with a proven track record at Pet Care Clinic of Kokomo, excelling in office administration and employee training. Enhanced patient care through effective scheduling and streamlined operations, achieving significant cost reductions. Strong communicator and problem-solver, fostering a collaborative environment while ensuring compliance with clinic protocols.
Overview
11
11
years of professional experience
Work History
Veterinary Office Manager
Pet Care Clinic of Kokomo
10.2017 - Current
- Coordinated daily office operations to ensure efficient workflow and patient care services.
- Managed scheduling for staff and appointments, optimizing clinic resources and patient satisfaction.
- Implemented inventory management system to track supplies, reducing costs and minimizing waste.
- Developed training materials for new employees, enhancing onboarding experience and team productivity.
- Supervised front desk activities, ensuring compliance with clinic protocols and customer service standards.
- Streamlined communication between departments to improve collaboration and response times for patient inquiries.
- Conducted regular audits of office procedures, identifying areas for improvement and implementing changes effectively.
- Trained new employees on clinic protocols and customer service standards.
- Promoted a positive work environment by addressing employee concerns promptly and fostering open communication among team members.
- Provided exceptional customer service, resolving client concerns professionally and empathetically in all situations.
- Facilitated regular team meetings to address any operational challenges discussing solutions for continuous improvement.
- Implemented staff training programs to ensure consistent quality in veterinary support services.
- Established protocols for handling emergency cases efficiently, minimizing wait times for urgent care patients.
- Maintained a clean and organized office space to provide an inviting atmosphere for clients and their pets.
- Collaborated with veterinarians to develop treatment plans that met individual patient needs while considering cost-effectiveness for clients.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Housekeeper
La Quinta Inn & Suites In
Frankfort, IN
05.2015 - 09.2017
- Performed thorough cleaning of guest rooms, ensuring high standards of hygiene and presentation.
- Managed laundry operations, including washing, drying, and folding linens efficiently.
- Restocked housekeeping supplies to maintain inventory levels and support workflow efficiency.
- Assisted in training new staff on cleaning procedures and safety protocols to enhance team performance.
Education
Veterinary Assistant
Harrison College
IN05.2019
Skills
- Animal care
- Office administration
- Patient triage
- Employee training
- Scheduling coordination
- Appointment scheduling
- Emergency preparedness
- Veterinary practice management
- Medical terminology
- Records management
Timeline
Veterinary Office Manager
Pet Care Clinic of Kokomo
10.2017 - Current
Housekeeper
La Quinta Inn & Suites In
05.2015 - 09.2017
Veterinary Assistant
Harrison College