Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jasmine Frost

New Orleans,LA

Summary

A highly resourceful professional with the aptitude to excel in a variety of complex matrixes and environments. Motivated and detail-oriented professional with five years in the service field. My primary goal is to improve client retention, identify areas of expansion and opportunities to grow and maintain client success. Focused on the desired job’s long-term goals, assessing needs, while delivering value to every individual and task encountered. Seeking an opportunity to bring forth innovative ideas, analytical approaches, and data implemented strategies to achieve the desired position’s objectives.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Tool Room Attendant /Expeditor

Ohmstede Industrial Services
09.2019 - 08.2023
  • Maintained instruments and tools to help team complete job tasks quickly and with accurate outcomes.
  • Indexed locations of tools to facilitate quick retrievals from various shops.
  • Monitored incoming and outgoing tools to track locations.
  • Unpacked, inspected and stored new tools according to crib plans.
  • Kept inventory of hand tools and gauges calibrated for use.
  • Received incoming shipments of tools and equipment from trucks.
  • Turnaround / Shutdowns
  • Verified computer inventory against physical inventory and resolved discrepancies.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.

Patient Access Representative

Ochsner Medical Center
04.2019 - 02.2022
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.

Lead Front Desk Receptionist

Marriot Hotel
03.2017 - 04.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Trained new team members on company procedures, customer service and issue resolution.

Education

Bachelor of Science - Petroleum Engineering

Louisiana State University And A&M College
Baton Rouge, LA
05.2026

Associate of Applied Science - Process Tech

River Parishes Community College
Reserve, LA
12.2024

High School Diploma -

Riverdale High School
Jefferson, LA
05.2017

Skills

  • Problem Solving
  • Attention to Detail
  • Appointment Scheduling
  • Microsoft Office
  • Customer Service
  • Critical Thinking
  • Time Management
  • Data Entry
  • Business Administration
  • Scheduling Appointments
  • Listening Skills
  • Verbal and Written Communication

Certification

Twic Card

Osha 10 Basic

Cpr Certified

Timeline

Tool Room Attendant /Expeditor

Ohmstede Industrial Services
09.2019 - 08.2023

Patient Access Representative

Ochsner Medical Center
04.2019 - 02.2022

Lead Front Desk Receptionist

Marriot Hotel
03.2017 - 04.2019

Bachelor of Science - Petroleum Engineering

Louisiana State University And A&M College

Associate of Applied Science - Process Tech

River Parishes Community College

High School Diploma -

Riverdale High School

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Jasmine Frost