Jasmine Gaines
Rockmart,GA
Summary
Healthcare professional with wealth of experience in patient service roles, ready to contribute to dynamic team. Known for effective communication and seamless handling of patient inquiries and administrative duties. Colleagues and patients alike rely on collaborative nature and adaptability to meet diverse needs.
Developed customer service and administrative skills in healthcare setting, seeking to transition into new field. Proven ability to manage patient interactions and streamline office operations. Excels in environments requiring attention to detail and effective communication.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Marietta Eye Surgery Center
Marietta, GA
01.2024 - Current
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Used Software to schedule appointments.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
Donor Center Technician
ADMA BioCenters
Dallas, GA
04.2023 - 12.2023
- Responded promptly to donor inquiries and concerns, demonstrating empathy and understanding to resolve any issues that arose.
- Streamlined processes for equipment maintenance, ensuring optimal performance during each donation procedure.
- Operated wide range of laboratory equipment and instruments to complete analysis.
- Identified and traced quality control issues impacting laboratory results.
Customer Service TA
Walmart
Rockmart, Ga
05.2020 - 06.2023
- 2 years of customer service, processing payments, applying discounts, maintaining cash registers, implementing store policies.
- Etc
SNA
Rockmart Health and Rehab
Rockmart, Ga
08.2021 - 05.2022
- Administer patient care, complete activities of daily living for residents
Education
Bachelor's of Science - Nursing
Kennesaw State University
Kennesaw, GaHigh School Diploma -
Rockmart High School
Rockmart, GA05.2022
Skills
- Medical Office Assistant
- CPR Certification
Timeline
Patient Service Representative
Marietta Eye Surgery Center
01.2024 - Current
Donor Center Technician
ADMA BioCenters
04.2023 - 12.2023
SNA
Rockmart Health and Rehab
08.2021 - 05.2022
Customer Service TA
Walmart
05.2020 - 06.2023
Bachelor's of Science - Nursing
Kennesaw State University
High School Diploma -
Rockmart High School