Jasmine Gaines
Safelite Auto Glass
Henrico,VA
1
Certification
15
years of professional experience
Dedicated Repair Professional experienced in maintaining and restoring complex systems. Delivered reliable solutions through effective diagnostics, system troubleshooting, and client communication. Focused on achieving results while adapting to evolving needs and maintaining operational efficiency.
Work History
Machine Operator
7 Years 4 Months- Operated and maintained heavy equipment to ensure optimal performance and safety
- Replenished, stocked, and sorted package supplies to support efficient workflow
- Demonstrated typing proficiency of 70 words per minute using various software applications.
Sales Associate
5 Years- Provided tailored solutions to customer inquiries in customer service sector
- Maintained professional demeanor while engaging with customers and team members
- Stocked merchandise and operated cash register to support other departments
- Typed documents at 70 words per minute using Microsoft Word
- Provided exceptional customer service, assisting shoppers with product selection and inquiries.
- Maintained accurate inventory levels through regular stock checks and effective replenishment strategies.
Customer Service Representative
1 Year 1 Month- Answered customer queries and handled service calls to resolve issues
- Greeted customers at the entrance to understand their needs.
- Collaborated with team members to create engaging merchandise displays that enhanced store presentation.
- Developed strong relationships with repeat customers, fostering loyalty through personalized service and follow-ups.
Senior Customer Service Advocate
6 Years 2 Months- Led cross-functional teams to enhance customer service protocols and improve overall client satisfaction.
- Developed training programs for new staff, fostering a culture of continuous improvement and knowledge sharing.
- Analyzed customer feedback data to identify trends, driving strategic initiatives for service enhancement.
- Mentored junior advocates, providing guidance on best practices for effective customer engagement and problem-solving.
Repair Specialist
7 Months- Diagnosed and repaired automotive glass issues, ensuring high-quality service for customers.
- Implemented process improvements that increased repair efficiency and reduced turnaround time.
- Trained new staff on repair techniques and safety protocols to enhance team performance.
- Collaborated with cross-functional teams to streamline operations and resolve customer concerns effectively.
Education
Medical Office Administration (Diploma) - Medical Office Administration
High School Diploma - Photography, Keyboarding
Skills
Customer service
Cashier
Communication skills
Professional demeanor
Organizational Skills
Leadership
Machine Operator
Basic math
Driving experience in suburban areas
Rural driving experience
Truck driving
Delivery driver experience
Box Truck
Load & Unload
Customer engagement
Certification
- Certified Flagger
- Driver's License
Awards
Customer Service Champion, April 2013
Additional Information
- Authorized to work in the US for any employer
- Member of national honors society.
- Deans list
- Customer service champion of the month.
Timeline
Repair Specialist
Safelite Auto Glass
01.2026 - CurrentRead More
Senior Customer Service Advocate
Anthem Insurance Company
11.2019 - 01.2026Read More
Customer Service Representative
Teleperformance USA
09.2018 - 10.2019Read More
Sales Associate
Walmart
04.2013 - 04.2018Read More
Machine Operator
Delta Pure
06.2011 - 10.2018Read More
Hermitage High School
High School Diploma from Photography, Keyboarding
Read More
Fortis
Medical Office Administration (Diploma) from Medical Office Administration
Read More