Jasmine Galbert
New Boston,TX
Summary
Personable and adaptable customer service professional with a track record of exceeding client satisfaction goals. Skilled at active listening, clear communication, and creative problem-solving to deliver tailored solutions. Proactive and solution-oriented, with the ability to work independently or as part of a team. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
10
10
years of professional experience
Work History
Emergency Roadside Assistant
AAA Auto Club Group
Remote
01.2025 - Current
- Responded promptly to emergency roadside assistance requests, ensuring timely support for stranded motorists.
- Implemented safety protocols during roadside assistance operations, minimizing risks for both customers and staff.
- Developed standard operating procedures to improve consistency in service quality across all interactions.
- Utilized GPS navigation systems to efficiently locate service calls and optimize route planning.
- Collaborated with team members to streamline response processes, enhancing overall service delivery efficiency.
- Managed high volume of inbound calls while maintaining exceptional levels of professionalism under pressure.
Collections Account Manager "Remote"
JD Byrider / CNAC Finance
Remote
06.2022 - 12.2025
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills. Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards. Reduced inventory discrepancies by maintaining accurate records of materials and supplies. Coordinated with sales teams to proactively address potential bottlenecks or delays in the fulfillment process. Increased client satisfaction by building strong relationships and addressing their needs promptly. Maintained high client retention rate by providing exceptional customer service and anticipating client needs. Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives. Improved overall team productivity by implementing best practices in organization and time management. Developed customized account plans for clients to help them achieve their business goals.
Loan Officer
ROUND STONE
Texarkana, TX
08.2016 - 06.2022
- As an Installment Loan Officer I assessed loan applications, analyzes applicant financial information, and recommends or approves loans. They also advise clients on loan options, manage loan portfolios, and ensure compliance with regulations. Essentially, they act as a financial advisor, helping individuals and businesses access the funds they need while mitigating risk for the lending institution. Evaluated creditworthiness of potential clients based on financial history, reducing the risk of non-payment and mitigating potential losses. Facilitated communication between various internal departments regarding outstanding invoices, resulting in a more cohesive approach towards debt recovery. Exceeded monthly collection targets consistently, demonstrating strong negotiation skills and determination in achieving results. Participated in continuous improvement initiatives aimed at enhancing departmental efficiency and reducing costs associated with debt recovery. Reduced bad debt losses with diligent follow-up on overdue accounts and timely escalation of issues to management. Delivered timely reports to management, providing valuable insights into overall collections performance and areas for improvement. Remained current on industry regulations and compliance requirements, effectively applying this knowledge to daily tasks within the role.
Education
BASIC (General educational development) -
New Boston, TX05-2007
Skills
- Computer skills
- Financial concepts
- Sales payment report
- CRM system proficiency
- Credit risk assessment
- Compliance reporting
- Direct sales
- Outbound sales
- Microsoft Outlook
- Sales
- Handling customer inquiries
- Teamwork
- Accounts payable
- Outbound calling
- Financial record maintenance
- Process improvement
- Invoice reconciliation
- Problem-solving
- Office supply management
- Active listening
- Supervising experience
- Office equipment management
- Regulatory compliance
- Financial services
- Inside sales
- Payment performance report
- Organizational skills
Languages
English
Timeline
Emergency Roadside Assistant
AAA Auto Club Group
01.2025 - Current
Collections Account Manager "Remote"
JD Byrider / CNAC Finance
06.2022 - 12.2025
Loan Officer
ROUND STONE
08.2016 - 06.2022