Eridanis Campillo
Miami,FL
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
8
8
years of professional experience
Work History
Care Management Coordinator
Doctors Medical Center
Medley, FL
06.2022 - Current
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Coordinated post-discharge follow-up appointments with healthcare providers for ongoing treatment.
- Maintained records management system to process personnel information and produce reports.
- Communicated with patients with compassion while keeping medical information private.
Cashier, Garden Associate, MET Associate
Home Depot
Kendall, FL
07.2020 - 05.2022
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Helped customers find specific products, answered questions, and offered product advice.
- Discounted purchases by scanning and redeeming coupons.
- Answered customers' questions and provided information on store procedures or policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Helped with purchases and signed customers up for rewards program.
- Collected payments and provided accurate change.
- Counted and balanced cashier drawers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Welcomed customers, offering assistance to help find store items.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Cashier, Self Check Out Associate
Walmart
Miami, FL
11.2016 - 07.2020
- Placed special orders or called other stores to find desired items.
- Assisted customers with selecting items and answering questions about products.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Greeted customers to determine wants or needs.
- Built relationships with customers by providing friendly customer service.
- Answered customer inquiries regarding product features, pricing, and availability.
- Identified needs of customers promptly and efficiently.
Education
Some College (No Degree) - Medical Assistant
Active Health Institute
Miami, FL04-2022
Some College (No Degree) - Secretary Technician
Miguel A. Pedroso
Villa Clara, Cuba06-1993
High School Diploma -
Tony Santiago
Villa Clara, Cuba07-1990
Skills
- Organizational skills
- Strategic planning
- Patient care assessment
- Problem-solving
- Effective communication
- Patient satisfaction
Languages
Spanish
Native/ Bilingual
English
Limited
Timeline
Care Management Coordinator
Doctors Medical Center
06.2022 - Current
Cashier, Garden Associate, MET Associate
Home Depot
07.2020 - 05.2022
Cashier, Self Check Out Associate
Walmart
11.2016 - 07.2020
Some College (No Degree) - Medical Assistant
Active Health Institute
Some College (No Degree) - Secretary Technician
Miguel A. Pedroso
High School Diploma -
Tony Santiago
Similar Profiles
Jasmin PerezJasmin Perez
Unit Coordinator/Certified Nurse Assistant at Doctors Medical CenterUnit Coordinator/Certified Nurse Assistant at Doctors Medical Center
Melissa GreerMelissa Greer
Registered Nurse, Step Down Unit at Doctors Medical CenterRegistered Nurse, Step Down Unit at Doctors Medical Center
Hirene AlfaroHirene Alfaro
Registered Nurse at Doctors Medical CenterRegistered Nurse at Doctors Medical Center