Jasmine Garcia
San Antonio,TX
Summary
Results-driven professional with exceptional experience leading teams, delivering results and exceeding expectations. Known for fostering collaborative work environments and adapting to changing needs while maintaining high standards. Pursuing a new professional opportunity with room for advancement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
HS PRS Regional Supervisor
Global Refuge (LIRS)
Central West Region
10.2022 - Current
- Spearheaded the creation of a new level of case management services.
- Developed and implemented training programs for new case managers, improving overall team performance and compliance. Maintained above 98% compliance in 2023 and 96% in 2024.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated team performance regularly, providing guidance for continuous improvement and goal achievement.
- Enhanced employee productivity through regular training sessions and constructive feedback.
- Ensured compliance with relevant regulations and ethical standards, maintaining a strong reputation of compliance for the organization in the field.
- Reviewed cases regularly and implemented quality control measures to ensure consistency in case management practices throughout the team.
- Improved case documentation accuracy by implementing efficient record-keeping systems and procedures.
- Managed crisis situations effectively, providing immediate assistance and coordinating follow-up support as needed.
- Participated in ongoing professional development opportunities, contributing to a culture of learning within the organization.
HS PRS Case Manager
Global Refuge (LIRS)
San Antonio, TX
07.2021 - 10.2022
- Conducted thorough assessments of clients’ situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
ISAP Case Specialist
The Geo Group
San Antonio, TX
04.2021 - 06.2021
- Conducted intake interviews and orientation sessions with participants as required by government contractual obligations.
- Installed electronic monitoring equipment on participants and monitored compliance with electronic monitoring program.
- Assessed the needs and vulnerabilities of participants and connected them with appropriate resources within the community.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Case Manager
BCFS Health and Human Services
San Antonio, TX
09.2016 - 04.2021
- Engaged and evaluated clients through interviews and assessments.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Maintained accurate case documentation in accordance with ORR policies, state licensing, and CARF requirements.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Referred clients to appropriate team members, community agencies and organizations to meet their needs.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
Education
Master - Public Administration
Grand Canyon University
Phoenix, AZ05.2025
Bachelor of Arts - Sociology, Spanish
Texas Lutheran University
Seguin, TX05.2016
Skills
- Employee Training
- Analytical Problem-Solving
- Team Leadership
- Effective Conflict Resolution
- Regulatory Compliance Reporting
- Crisis Management
- Strong Organizational Skills
- Strong Oral and Written Skills
Certification
- CPR/AED Certification
- Texas Driver's License
Languages
Spanish
Timeline
HS PRS Regional Supervisor
Global Refuge (LIRS)
10.2022 - Current
HS PRS Case Manager
Global Refuge (LIRS)
07.2021 - 10.2022
ISAP Case Specialist
The Geo Group
04.2021 - 06.2021
Case Manager
BCFS Health and Human Services
09.2016 - 04.2021
Master - Public Administration
Grand Canyon University
Bachelor of Arts - Sociology, Spanish
Texas Lutheran University