Dedicated Customer Service Representative skilled in resolving inquiries and providing accurate information on tax policies. Strong attention to detail and critical thinking abilities contribute to enhanced client satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
IRS
Philadelphia, PA
08.2023 - 07.2025
Resolved customer inquiries regarding tax filings and refunds promptly.
Provided accurate information on IRS policies and procedures to ensure compliance.
Assisted clients in navigating online services for tax-related issues effectively.
Documented customer interactions accurately in case management systems.
Housekeeper
BNG Maintenance LLC
Philadelphia, PA
02.2021 - 08.2023
Maintained cleanliness and organization of assigned areas to meet company standards.
Utilized industrial cleaning tools and chemicals following safety protocols to ensure effective sanitation.
Conducted regular inspections to identify maintenance needs and report issues promptly.
Assisted in training new staff on cleaning procedures and company policies for optimal efficiency.
Sorter
UPS
Philadelphia, PA
01.2021 - 09.2022
Operated automated sorting equipment to efficiently process packages.
Maintained compliance with safety and quality standards throughout sorting operations.
Collaborated with team members to optimize workflow and reduce processing times.
Trained new employees on sorting procedures and safety protocols.