Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmine Gilliam

Philadelphia

Summary

Dedicated Customer Service Representative skilled in resolving inquiries and providing accurate information on tax policies. Strong attention to detail and critical thinking abilities contribute to enhanced client satisfaction.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

IRS
Philadelphia, PA
08.2023 - 07.2025
  • Resolved customer inquiries regarding tax filings and refunds promptly.
  • Provided accurate information on IRS policies and procedures to ensure compliance.
  • Assisted clients in navigating online services for tax-related issues effectively.
  • Documented customer interactions accurately in case management systems.

Housekeeper

BNG Maintenance LLC
Philadelphia, PA
02.2021 - 08.2023
  • Maintained cleanliness and organization of assigned areas to meet company standards.
  • Utilized industrial cleaning tools and chemicals following safety protocols to ensure effective sanitation.
  • Conducted regular inspections to identify maintenance needs and report issues promptly.
  • Assisted in training new staff on cleaning procedures and company policies for optimal efficiency.

Sorter

UPS
Philadelphia, PA
01.2021 - 09.2022
  • Operated automated sorting equipment to efficiently process packages.
  • Maintained compliance with safety and quality standards throughout sorting operations.
  • Collaborated with team members to optimize workflow and reduce processing times.
  • Trained new employees on sorting procedures and safety protocols.

Education

High School Diploma -

Benjamin Fraklin High School
Philadelphia, PA
08-2012

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

IRS
08.2023 - 07.2025

Housekeeper

BNG Maintenance LLC
02.2021 - 08.2023

Sorter

UPS
01.2021 - 09.2022

High School Diploma -

Benjamin Fraklin High School