Jasmine Goodson
Garfield Hts
Summary
Energetic, compassionate, and service-driven professional with over 10 years of front-line customer service and healthcare experience. Adept at managing high-pressure situations, delivering personalized care, and communicating effectively across diverse populations. Proven ability to maintain poise, safety, and professionalism—ideal for fast-paced and people-oriented environments like aviation. Seeking to leverage these skills in a Flight Attendant role with a world-class airline.
Overview
7
7
years of professional experience
1
1
Certification
Work History
State Tested Nursing Assistant
Huntington Woods Care And Rehabilitation
06.2025 - Current
- Assist patients in daily activities, promoting their independence and dignity.
- Assist with patient transfer and ambulation.
- Keep accurate records of patients' care, condition, and progress.
- Promote a safe environment for both patients and staff members by always adhering to facility policies and procedures.
- Demonstrate adaptability by caring for a diverse range of patients with varying needs.
State Tested Nursing Assistant
ShiftMed
03.2022 - Current
- Assist patients in daily activities, promoting their independence and dignity.
- Assist with patient transfer and ambulation.
- Keep accurate records of patients' care, condition, and progress.
- Promote a safe environment for both patients and staff members by always adhering to facility policies and procedures.
- Demonstrate adaptability by caring for a diverse range of patients with varying needs.
State Tested Nursing Assistant
Clipboard Health
03.2022 - Current
- Assist patients in daily activities, promoting their independence and dignity.
- Assist with patient transfer and ambulation.
- Keep accurate records of patients' care, condition, and progress.
- Promote a safe environment for both patients and staff members by always adhering to facility policies and procedures.
- Demonstrate adaptability by caring for a diverse range of patients with varying needs.
PCA
Grace Hospital
10.2024 - 02.2025
- Provide specialized care to patients in a Long-Term Acute Care (LTAC) setting
- Implement infection control protocols to prevent the spread of infections within the LTAC facility
- Assist with activities of daily living, including bathing, dressing, grooming, and toileting
- Monitor vital signs such as blood pressure, heart rate, and temperature on a regular basis
- Maintain accurate documentation of patient care activities and observations
- Provide emotional support and companionship to patients during their hospital stay or recovery process
State Tested Nursing Assistant
Bath Creek Estates
05.2024 - 09.2024
- Assist patients in daily activities, promoting their independence and dignity.
- Assist with patient transfer and ambulation.
- Keep accurate records of patients' care, condition, and progress.
- Promote a safe environment for both patients and staff members by always adhering to facility policies and procedures.
- Demonstrate adaptability by caring for a diverse range of patients with varying needs.
State Tested Nursing Assistant
Aristocrat Berea Skilled Nursing Facility
05.2023 - 10.2023
- Assisted patients in daily activities, promoting their independence and dignity.
- Assisted with patient transfer and ambulation.
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
- Demonstrated adaptability by caring for a diverse range of patients with varying needs.
Customer Service Operator
Bristol West Insurance Group
11.2018 - 06.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Implemented feedback from management to continually refine customer service skills and techniques.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Navigated complex software systems to efficiently access and update customer information during calls.
- Trained new team members on company policies, procedures, and customer service best practices.
Education
Walsh Jesuit
Cuyahoga Falls, OH06-2012
Skills
- Customer Satisfaction & Retention
- Conflict Resolution & De-escalation
- Safety Procedures & Emergency Response
- Multitasking in High-Stress Environments
- Communication & Interpersonal Skills
- Cross-Functional Team Collaboration
- Time Management & Reliability
- Cultural Sensitivity & Emotional Intelligence
Certification
- CNA - Certified Nurse Assistant
- CPR Certification
Timeline
State Tested Nursing Assistant
Huntington Woods Care And Rehabilitation
06.2025 - Current
PCA
Grace Hospital
10.2024 - 02.2025
State Tested Nursing Assistant
Bath Creek Estates
05.2024 - 09.2024
State Tested Nursing Assistant
Aristocrat Berea Skilled Nursing Facility
05.2023 - 10.2023
State Tested Nursing Assistant
ShiftMed
03.2022 - Current
State Tested Nursing Assistant
Clipboard Health
03.2022 - Current
Customer Service Operator
Bristol West Insurance Group
11.2018 - 06.2021
Walsh Jesuit
Flight Attendant Ready Skills
- Conflict Management & Passenger Support
- Emergency Preparedness & CPR
- Detail-Oriented & Safety-Minded
- Adaptable in Dynamic Environments
- Friendly Demeanor with a Professional Presence
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