JASMINE GOULD
Atlanta,Ga
Summary
Experienced professional seeking a position to utilize customer service skills and expand knowledge for enhancing customer experience. Reliable and proactive in troubleshooting, usage, and decision-making assistance. Proficient in Microsoft skills for ensuring efficient completion of digital tasks. Skilled driver with expertise in safe transportation, vehicle maintenance, and route planning. Strong focus on collaboration and adaptability for seamless operations and meeting changing demands. Recognized for reliability and commitment to excellent customer service, consistently delivering results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Driver
Uber/Lyft
07.2016 - Current
- Transporting clients in between places
- Keeping vehicle in good condition
- Picking up passengers
Customer Service Call Center Representative
Alight Solutions
Atlanta, GA
09.2022 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for health benefits, 401K Savings, retirement plans, and leave of absence.
- Assist with technical issues related to login credentials and HRX tickets
- Handling a high volume of inbound calls
- Provide education related to healthcare benefits
Package Handler
Dick's Sporting Goods Warehouse
04.2015 - 06.2016
- Responsible for auditing inventory and loss prevention
- Sorting and processing incoming and outgoing inventory
- SKU and UPC code production for product inventory
Customer Service Representative
U-Haul Storage
04.2013 - 03.2015
- First point of contact for all customer interactions
- Managed Point of Sales and Web BEST cash management software
- Responsible for fulfillment and inventory control
Teacher's Assistant
World Changers Church International
08.2011 - 03.2014
- Assisted in development of lesson plan, and implementation of curriculum
- Supervised youth's activities in the teachers' absence
- Point of contact for parents in many of the youth's issues and concerns
- Provided creative learning alternatives for the youth under my care
Education
Post-Degree Certificate - CNA
Atlanta Technical College
Atlanta, GA06-2025
Psychology Major
Clark Atlanta
01.2011
College Preparatory Diploma -
Banneker High School
01.2009
Skills
- Microsoft Office
- Word
- Outlook
- Excel
- Access
- Typing-80 wpm
- Spreadsheet creation and update
- Administrative and Organizational skills
- Clean driving record
- Customer service
- Time management
- Transportation
Certification
- Child Development Associate (CDA) Certificate
- OSHA Certified
- CPR/AED Certification
- Georgia Driver's License
- First Aid Certification
- Certified Nursing Assistant (CNA)
Languages
English
Full Professional
Timeline
Customer Service Call Center Representative
Alight Solutions
09.2022 - 11.2024
Driver
Uber/Lyft
07.2016 - Current
Package Handler
Dick's Sporting Goods Warehouse
04.2015 - 06.2016
Customer Service Representative
U-Haul Storage
04.2013 - 03.2015
Teacher's Assistant
World Changers Church International
08.2011 - 03.2014
Psychology Major
Clark Atlanta
College Preparatory Diploma -
Banneker High School
Post-Degree Certificate - CNA
Atlanta Technical College