- Participating in local clean-up initiatives
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- DIY and Home Improvement
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- I like working with my hands and fixing things
- I enjoy working with others to problem solve
Jasmine Graham
Macedon,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Filerspowersports
Macedon, NY
08.2025 - Current
- Assisted customers with product inquiries and service requests to enhance overall satisfaction.
- Processed orders and returns efficiently, ensuring timely resolutions for customer issues.
- Developed familiarity with inventory management tools to support stock accuracy and availability.
- Maintained a clean and organized workspace to promote a positive shopping environment for customers.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in identifying and locating required parts for various equipment.
Customer Service Teammate
GO Car Wash
Fairport, NY
08.2024 - 06.2025
- Handled customer complaints effectively, ensuring satisfaction through resolution strategies.
- Collaborated with team members to streamline communication and enhance service delivery.
- Adapted quickly to new tools, improving efficiency in processing customer requests.
- Assisted team members with complex customer issues, fostering a collaborative work environment.
- Implemented new strategies to reduce wait times and improve overall caller experience.
- Trained new team members on company policies and procedures, ensuring consistent quality of service.
- Managed high call volume, prioritizing tasks to ensure timely assistance for all customers.
Crew Member
McDonald's
Macedon, NY
10.2023 - 03.2024
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated cash register accurately, processing transactions efficiently and handling cash responsibly.
- Resolved customer complaints promptly, demonstrating strong problem-solving skills and commitment to service excellence.
- Monitored inventory levels, communicating needs to management to ensure adequate stock availability for operations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Cashier
Jessica's Bubble Tea
Rochester, NY
06.2022 - 08.2023
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through diligent record-keeping practices.
- Set up new sales displays each week with fresh merchandise.
- Contributed to achievement of sales targets through suggestive selling techniques.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
Education
High School Diploma -
Palmyra-Macedon Central School District
Palmyra, NY06-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Product knowledge
Interests
Timeline
Customer Service Representative
Filerspowersports
08.2025 - Current
Customer Service Teammate
GO Car Wash
08.2024 - 06.2025
Crew Member
McDonald's
10.2023 - 03.2024
Cashier
Jessica's Bubble Tea
06.2022 - 08.2023
High School Diploma -
Palmyra-Macedon Central School District