Jasmine Graves
Hattiesburg,MS
Summary
I am a experience manager who leads her team towards success, as I have serve 2 years in management positions. I am also a experienced former Financial Service Representative that is trained by an Air Force base credit union. I am thoughtful and a open communicator as it is a staple piece for me when communicating with team members and staff. I am willing to learn, grow, and be persistent to best serve your institution.
Overview
3
3
years of professional experience
Work History
Sales Manager
Ulta Beauty Inc.
Slidell, LA
01.2024 - Current
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Created and presented monthly reports to management on sales performance.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Developed and maintained store policies and procedures.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
Financial Services Representative
Keesler Federal Credit Union
Hattiesburg, MS
11.2022 - 01.2024
- Balance Vault.
- Identify potential possible fraud.
- Open saving accounts, checking accounts, HIMMA (high interest money market accounts) accounts, Certificates, IRA (Roth and Traditional), Business accounts.
- Process Auto loans, Signature/Personal loans, Boat loans, RV loans.
- Generate Service Events through Symitar.
- Perform excellent customer service.
- Notary Public.
- Manage deceased accounts. Providing information to the Power of Attorney of the deceased account of documentation needed for access over the account.
Lead Cashier
Ulta Beauty Inc.
Hattiesburg, MS
08.2021 - 11.2022
- Ensured store was opened and closed in a timely manner according to company policies.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Promoted store credit card.
- Top performer employee for Store 1252 year 2021-2022.
Education
Bachelor of Arts And Sciences -
University of Southern Mississippi
Hattiesburg, MS08.2022
Skills
- Proficient in Microsoft Teams
- Product selling (Route 66 Warranty- Mechanical Break Down, GAP Insurance)
- Teller Background
- Follow-Up Skills
- Effective communication skills with branch managers, team members, and under writer's
- Great customer service skills
Timeline
Sales Manager
Ulta Beauty Inc.
01.2024 - Current
Financial Services Representative
Keesler Federal Credit Union
11.2022 - 01.2024
Lead Cashier
Ulta Beauty Inc.
08.2021 - 11.2022
Bachelor of Arts And Sciences -
University of Southern Mississippi