Jasmine Gray
Suffolk,VA
Summary
Detail-oriented professional with 9 years of experience in office management, retail operations, and customer service support. Proven ability to manage logistics, coordinate schedules, and ensure smooth operational continuity. Skilled in data entry, customer service, and team leadership, with a strong track record in optimizing processes and maintaining high-quality standards.
Experienced with inventory management, order fulfillment, and warehouse operations. Utilizes organizational skills and attention to detail to ensure timely and accurate deliveries. Knowledge of collaborative teamwork and adaptability to meet dynamic business needs.
Overview
11
11
years of professional experience
Work History
Amazon Fulfillment Associate
Amazon
06.2025 - Current
- Assisted in the training of 20-50 new fulfillment associates as a Learning Ambassador, granting permissions and training as needed for each department.
- Increased on-time delivery rates by prioritizing urgent shipments and effectively managing workload distribution among team members.
- Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center, such as a Problem Solver, GFM, Transship, Lower Mezz, Upper Mezz and Ship Sorter.
- Reduced product damage rates through proper handling, storage, and packaging procedures using Prism on Jackpot and Problem Solve.
- Collaborated with team members to optimize workflows and improve overall operational performance by insuring cart trailers were readily available and carts were on the floor for associates.
- Took on extra hours and shifts during busy periods when needed to train new associates and help get out a large volume of packages.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment by staffing in large volume areas on the Lower Mezz, Upper Mezz and Ship Sorter.
Virtual Assistant
Task Away VA
03.2025 - 08.2025
- Supported customer service by responding to inquiries and ensuring customer satisfaction.
- Experience with CRM systems such as MaidCentral
- Managed a high volume of calls (10-20 calls per day), ensuring timely and accurate responses.
Office Manager
The 20 Dollar Moving Truck
02.2023 - 08.2024
- Managed core office administration tasks such as call handling, filing, data management, scheduling, and visitor reception.
- Oversaw store operations and supervised a team of five during the absence of senior management, ensuring uninterrupted business processes.
- Coordinated logistics for customer transactions, including arranging and tracking deliveries, testing appliance quality, and maintaining delivery and warranty records accurately.
Furniture Sales Manager
Big Lots
11.2020 - 02.2023
- Managed a sales team, optimizing shift schedules to improve customer service and sales performance.
- Coordinated logistics to ensure timely and accurate inventory management of furniture shipments.
- Developed a clearance system for unsellable items, reducing store overhead by minimizing losses.
Cashier/Furniture Sales Associate
Big Lots
10.2015 - 11.2020
- Assisted customers in selecting furniture products tailored to their preferences and requirements, ensuring a high level of customer satisfaction.
- Maintained comprehensive knowledge of current inventory and product features to provide informed recommendations and effectively address customer inquiries.
- Enhanced store operations and customer service delivery by voluntarily extending work hours during peak seasons, contributing to overall team efforts.
- Collaborated with management and team members during off-peak hours to support inventory management, ensuring accurate stock levels and proper product placement.
Education
High School Diploma -
American School of Correspondence
Bachelor of Arts - Interdisciplinary Studies
Arizona State University
05-2028
Skills
- Microsoft Word
- Retail Management
- Customer Service
- Data Entry
- Office Management
- Communication
- Leadership
- Scheduling
- Adaptability
- Problem Solving
- Teamwork
- Creativity
- Reliability
Timeline
Amazon Fulfillment Associate
Amazon
06.2025 - Current
Virtual Assistant
Task Away VA
03.2025 - 08.2025
Office Manager
The 20 Dollar Moving Truck
02.2023 - 08.2024
Furniture Sales Manager
Big Lots
11.2020 - 02.2023
Cashier/Furniture Sales Associate
Big Lots
10.2015 - 11.2020
High School Diploma -
American School of Correspondence
Bachelor of Arts - Interdisciplinary Studies
Arizona State University