Jasmine Greene
Towson,MD
Summary
Healthcare professional with 15+ years of experience in patient care, care coordination, patient registration, referrals, insurance verification, and electronic medical records. Skilled in communicating with patients, providers, and interdisciplinary healthcare teams while maintaining compliance with HIPAA standards. Seeking to leverage extensive healthcare experience in a Medical Management Coordinator, Care Coordinator, or Remote Healthcare Support role.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Medical Assistant
Medstar Franklin Square Hospital
Baltimore, Maryland
01.2022 - Current
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Cleaned and maintained medical equipment following procedures and standards.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Filed insurance claims forms in accordance with applicable regulations.
Medical Assistant
University Faculty Physicians
Baltimore, Maryland
12.2018 - 12.2022
- Interviewed patients to obtain medical history, chief complaints, and vital signs, facilitating informed decision-making for treatment plans.
- Administered injections, medications and treatments per physician instructions.
- Educated patients about medications, procedures and physician's instructions.
- Maintained accurate medical records through filing, charting, transcription, and data entry into electronic health record system, ensuring compliance with regulations.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Provided assistance to medical staff in performing minor surgical procedures.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Delivered prescription information to pharmacy for accurate processing.
- Performed general office duties, such as answering telephones, taking dictation, or completing insurance forms.
Patient Scheduler
Chesapeake Urology Associates P.A
Owings Mills, Maryland
01.2016 - 12.2018
- Scheduled patient appointments using electronic health record systems.
- Coordinated with medical staff to optimize patient flow and efficiency.
- Managed phone communications to address patient inquiries and concerns.
- Ensured accurate data entry for patient demographics and insurance information.
- Developed and maintained scheduling protocols to enhance service delivery.
- Trained new staff on scheduling procedures and software usage.
- Monitored appointment cancellations and rescheduled patients promptly.
- Worked with operating facilities to schedule procedures on behalf of surgeons.
- Checked patient insurance and collected pre-authorizations from providers.
- Followed up on any outstanding referrals or authorizations needed for care.
- Monitored changes in medical coding guidelines and updated records accordingly.
Guest Service Manager
Hilton Hotels Corporation
Baltimore, Maryland
07.2013 - 01.2016
- Supervised front desk operations and ensured excellent guest service standards.
- Trained and mentored staff on customer service best practices and hotel policies.
- Managed guest inquiries and resolved issues promptly to enhance satisfaction.
- Coordinated with various departments to streamline hotel operations and services.
- Developed and implemented training programs for new team members' onboarding.
- Monitored guest feedback to identify areas for improvement in service delivery.
- Oversaw scheduling and staffing to maintain adequate coverage during peak times.
- Assisted in maintaining compliance with safety, health, and quality standards at the hotel.
- Provided support with day-to-day operational issues related to guest services.
- Prepared weekly schedules for all guest service personnel.
- Identified areas of improvement in order to maximize efficiency of operations.
- Monitored customer service operations to ensure quality standards were met.
- Managed inventory of supplies necessary for providing excellent customer service.
- Maintained accurate records of all guest interactions, inquiries and complaints.
- Implemented new processes and systems to enhance the overall customer experience.
- Monitored reservations to track incoming parties and special events.
Patient Access Registrar
University Of Maryland Medical System
Baltimore , MD
07.2009 - 07.2013
- Managed high-volume patient registration activities in a fast-paced Level I Trauma Center environment.
- Registered patients for emergency, inpatient, and outpatient services while ensuring accurate collection of demographic and insurance information.
- Verified insurance eligibility, benefits, authorizations, and coverage requirements to support timely patient care and reimbursement.
- Collected and processed patient payments, co-pays, and financial documentation in accordance with hospital policies.
- Maintained accurate patient records through data entry and electronic medical record systems while ensuring HIPAA compliance.
- Assisted patients and families with registration procedures, insurance questions, and hospital policies.
- Coordinated admissions, transfers, and discharges while ensuring completion of all required documentation.
- Obtained patient consent forms and verified identification to ensure compliance with regulatory requirements.
- Collaborated with physicians, nurses, case managers, and ancillary departments to facilitate efficient patient flow.
- Resolved registration discrepancies and insurance issues through effective communication with patients, providers, and insurance carriers.
- Scheduled appointments and coordinated follow-up services.
- Delivered exceptional customer service to patients and visitors during stressful and emergency situations.
Education
Certificate -
School of Phlebotomy
Baltimore, Maryland04-2020
High School Diploma -
Parkville High School & Center For Math/Science
Baltimore, MD05-2009
Skills
- Patient care
- Clinical documentation
- Patient Scheduling
- Appointment Setting
- Electronic Health Records
- Medical terminology
- HIPAA Compliance
- Office administration
- Data management
- Excel proficiency
- Time Management
- Specimen processing
- Customer Service
- Communication Skills
Certification
- cmaa
Timeline
Medical Assistant
Medstar Franklin Square Hospital
01.2022 - Current
Medical Assistant
University Faculty Physicians
12.2018 - 12.2022
Patient Scheduler
Chesapeake Urology Associates P.A
01.2016 - 12.2018
Guest Service Manager
Hilton Hotels Corporation
07.2013 - 01.2016
Patient Access Registrar
University Of Maryland Medical System
07.2009 - 07.2013
Certificate -
School of Phlebotomy
High School Diploma -
Parkville High School & Center For Math/Science