Jasmine Grogg
Egg Harbor City
Summary
Personable cashier with history of accurate cash management and payment processing. Detailed team player with concise time management and multitasking skills. Focused on exceeding expectations and building customer loyalty.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Cashier
Acme
Egg Harbor City
11.2022 - Current
- Engaged customers in pleasant conversation while completing cash register transactions.
- Promoted loyalty programs and store cards.
- Approached and solved problems with initiative and sound judgment.
Barista
Starbucks
Galloway/Atlantic City
04.2021 - 11.2022
- Helped support team goals by assisting with cleaning tasks, customer needs, and supply replenishment.
- Welcomed guests with friendly smiles and positive attitude.
- Created warm and welcoming atmosphere by promptly greeting customers and addressing needs.
Outfitter
Bass Pro Shop
Atlantic City
12.2021 - 06.2022
- Utilized POS system to process cash, credit card, and mobile pay transactions.
- Used business and product knowledge to solve customer needs.
- Maintained strong working relationships inside and outside organization.
- Delivered consistent high-quality service to maintain customer loyalty.
- Suggested upsells or add-ons to enhance customer satisfaction with their purchase.
Sales Associate
Dollar General
Pleasantville
08.2021 - 04.2022
- Helped customers navigate store, complete sales.
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities.
- Cleared out older stock regularly, assisting with clearance markdowns and special sales promotions.
Barista
Dunkin Donuts
Pleasantville
07.2020 - 08.2021
- Helped support team goals by assisting with cleaning tasks, customer needs, and supply replenishment.
- Welcomed guests with friendly smiles and positive attitude.
- Maintained ideal presentation standards with customers, keeping appearance clean and using professional language.
- Followed money handling guidelines to verify check total, monitor tip disbursement and manage cash drawer.
- Fulfilled orders to exact customer specifications for optimum satisfaction.
- Restocked bar line for fast service capabilities.
Crew Trainer
McDonald's
Weston
06.2019 - 06.2020
- Collaborated with internal teams to evaluate training programs, identify gaps and drive improvements.
- Trained crew members on specific customer deliverables, company standards and documentation.
- Drove top-quality team performance through incentive programs and periodic awards.
Haunted House Actor
Trans-Alleghany Lunatic Asylum
Weston
09.2016 - 11.2018
- Scared people.
- Learned how to project my voice.
- Worked in cold conditions.
- Can stand for long periods of time.
Education
Highschool Diploma -
Lewis County Highschool
Weston, WV 08.2018 - 06.2022
Skills
- Operated POS System
- Counted Money Drawers
- Stocked Shelves
- Cleaned Store
- Closed Store
- Deal with refunds
Languages
English
Timeline
Customer Service Cashier
Acme
11.2022 - Current
Outfitter
Bass Pro Shop
12.2021 - 06.2022
Sales Associate
Dollar General
08.2021 - 04.2022
Barista
Starbucks
04.2021 - 11.2022
Barista
Dunkin Donuts
07.2020 - 08.2021
Crew Trainer
McDonald's
06.2019 - 06.2020
Highschool Diploma -
Lewis County Highschool
08.2018 - 06.2022
Haunted House Actor
Trans-Alleghany Lunatic Asylum
09.2016 - 11.2018