Jasmine Gutierrez
Greenville,SC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Language
8
8
years of professional experience
Work History
Credit Card Specialist
TD Bank
Greenville, South Carolina
05.2025 - 07.2026
- Facilitated credit card dispute intake and reviewed unauthorized charges to ensure timely resolution for cardholders.
- Collaborated with fraud and risk teams on account review cases to identify and mitigate potential threats.
- Conducted periodic reviews of customer accounts to detect and address fraudulent activity and potential risk factors.
- Supported card activation, replacement, and limit change requests.
- Resolved cardholder questions about billing activity and account access.
Call Center Representative
Majorel
Greenville, SC
10.2021 - 11.2023
- Managed incoming calls, chat messages, and email communications to address product concerns efficiently.
- Delivered accurate organizational information about products, services, and procedures.
- Documented customer transactions, processed payments, and conveyed delivery information.
- Facilitated language interpretation and escalated calls to appropriate departments for effective resolution.
- Coordinated and prepared clients for upcoming appointments to ensure seamless service.
Office Assistant
Jccs Services
Mauldin, SC
08.2019 - 04.2021
- Coordinated work schedules, managed calendars, and arranged appointments to support office operations.
- Operated multi-line telephone system to efficiently answer inquiries, route calls, and take messages.
- Handled file demands, scanning, indexing, and storing physical records.
- Cultivated strong relationships with office personnel and customers, enhancing communication and collaboration.
Material Handler
Warehouse Services INC
Greenville, SC
10.2018 - 04.2019
- Executed inventory control through precise handling and consistent cycle counting, ensuring accuracy and availability of materials.
- Coordinated shipping operations to ensure order accuracy and timely delivery, including preparation, tagging, and securing of containers.
- Upheld strict quality assurance standards, inspecting materials and shipments for defects or compliance issues.
- Analyzed work orders to identify safety, shipment, and storage issues, enhancing operational efficiency and compliance.
Education
Diploma -
Tulare western high school
Tulare, California06-2017
Skills
- Fraud detection
- Banking proficiency
- Transaction documentation
- Records maintenance
- File management
- Call handling
- Problem-solving
- Effective communication
- Time management
- Bilingual
Languages
Spanish
Native/ Bilingual
Timeline
Credit Card Specialist
TD Bank
05.2025 - 07.2026
Call Center Representative
Majorel
10.2021 - 11.2023
Office Assistant
Jccs Services
08.2019 - 04.2021
Material Handler
Warehouse Services INC
10.2018 - 04.2019
Diploma -
Tulare western high school